IT Support Technician (Field Service) - L2 Support

ZipRecruiter; Macclesfield; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an IT Operations Technical Analyst to join their dynamic team in Macclesfield. This full-time, hybrid role offers the chance to support a global network while enhancing IT service delivery. The ideal candidate will have a strong technical background in Microsoft technologies, excellent communication skills, and a passion for customer service. With a commitment to employee wellbeing, the company provides a supportive environment with competitive benefits, including generous holiday allowances and pension contributions. If you're ready to make an impact in a collaborative setting, this opportunity is for you.

Benefits

Pension contribution (4% – 10%)

Life Assurance (2 x annual salary)

Full pay whilst off sick

25 days holiday plus 8 bank holidays

Employee assistance program

Qualifications

• 5+ years in a customer-facing role supporting Windows environments.
• Broad knowledge of Microsoft technologies and networking fundamentals.

Responsibilities

• Resolving incidents & requests per ITIL processes.
• Delivering IT support and troubleshooting in a Windows environment.
• Engaging in IT projects for service improvement.

Skills

Windows Server

Active Directory

DNS

DHCP

Exchange

File Sharing permissions

Networking fundamentals

Anti-virus technologies

ITIL processes

Communication skills

Education

ITIL Foundation Level certification

MCSE, MCSA, or MCDST certifications

Tools

Microsoft Office 365

Intune

Job description

Job Description

Location: Macclesfield

Hybrid work schedule (average 2 days per week can be worked from home)

Full-Time, Permanent role

Bodycote operates an international network of facilities serving a wide range of industries including aerospace, defence, automotive, power , oil & gas, construction, machine building medical and transportation. Bodycote is the world’s leading provider of heat treatments and specialist thermal processing services and is a vital link in the manufacturing supply chain, employing over 4,500 people in 22 countries.

We recognise that the success of our business depends upon the skills, commitment and loyalty of our people. We strive to offer a working environment where these attributes are rewarded and valued.

Bodycote Group IT are looking to recruit an IT Operations Technical Analyst to join our busy team based in Macclesfield.

Main responsibilities:

• Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels.
• Delivering IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment.
• Day to day monitoring and management of Bodycote infrastructure in the field.
• Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery.
• Engagement in new and upcoming IT related projects relating to upgrades and service improvement.
• Representing Group IT within the business and at all times delivering world class customer service.
• Collaboration with a global Bodycote Group IT presence supporting over 4,500 IT users in 180+ locations.

Required qualifications, experience and skills:

• Broad knowledge of Windows Server and Client operating systems with a strong technical background in Microsoft technologies (e.g., Group Policy, Active Directory, DNS, DHCP, Exchange, NTFS, and File Sharing permissions).
• Familiarity with mobile operating systems (Android and iOS).
• Knowledge of backup technologies and data safeguarding practices.
• Understanding of networking fundamentals (LAN, WAN, Switches).
• Experience with anti-virus technologies, preferably Sophos.
• Working knowledge of ITIL-based processes.
• Awareness of current technology trends and developments.
• Flexible approach and excellent interpersonal skills, capable of working independently and as part of a team.
• Ability to maintain a professional attitude when interacting with customers, suppliers, and colleagues at all levels.
• Exceptional written and verbal communication skills.
• Excellent active listening and analytical skills.
• Willingness to travel (a plant travel is required across 16 sites in the UK and occasional travel to Europe).

Desirable experience and skills:

• Minimum of 5 years’ experience in a customer-facing role supporting a complex Windows-based environment.
• ITIL Foundation Level certification.
• Experience with Microsoft cloud-based technologies such as Office 365 and Entra ID Administration.
• Knowledge of Asset Management and Mobile Device Management technologies, such as Intune.
• Relevant certifications such as MCSE, MCSA, or MCDST.

Salary / package:

• Pension – match contribution from 4% – 10%.
• Life Assurance – 2 x annual salary.
• An entitlement to full pay whilst off sick for a limited number of days (in addition to your statutory sick pay entitlement).
• 25 days holiday plus 8 bank holidays.
• Employee assistance program including wellbeing app.

How to apply:

Send your CV with salary expectation using the contact options above. All internal applicants should inform their current line manager of their application.