IT Support Technician Apprentice - Portsmouth

MFC Foundation; Portsmouth; On-site; GBP 12,000 - 18,000; Full time

Job summary

A leading company in IT services seeks an IT Support Apprentice in Portsmouth. The role offers an opportunity to gain hands-on experience while providing technical support alongside a skilled team. Applicants should have strong IT skills and a passion for technology as they embark on their apprenticeship journey.

Benefits

Ongoing training and development opportunities

Level 3 ICT Apprenticeship training

Qualifications

• Highly organized with excellent communication skills.
• Interest in IT and technology.
• Desire to succeed and be a team player.

Responsibilities

• Provide first-line technical support.
• Manage helpdesk system and support ticket queue.
• Assist in customer projects.

Skills

Problem-solving

Adaptability

IT skills

Education

Grade 4/C in English and Maths

Relevant IT qualification

Job description

As an apprentice, you will be part of our busy service desk. You will respond to IT incidents via our ticketing system, working with colleagues to ensure tickets are completed within the customers' agreed SLA’s.

Summary

We are looking to recruit an IT Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

Main Roles and Responsibilities

1. Become a valued part of the IT Support team
2. Learn how to provide technical support
3. Assist in customer projects and support activities as skills allow
4. Gain on-the-job experience and utilize the skills you have gained over the duration of your apprenticeship
5. Help existing staff and subcontractors deliver IT support services to clients
6. Handle telephone support calls and incoming helpdesk emails
7. Manage the helpdesk system, ensuring all calls are handled within SLA timescales
8. Manage the support ticket queue
9. Resolve first-line support issues where capable and collaborate with more experienced staff for complex problems
10. Support all Microsoft systems within the company product line and update as required
11. Run daily backups when required

Requirements and Prospectus

Desired Skills

• Logical and methodical problem-solving approach
• Adaptability and ability to multitask
• Strong IT skills and basic knowledge of hardware & software

Personal Qualities

• Highly organized with excellent communication skills (verbal and written)
• Interest in IT and technology
• Desire to succeed and be a team player
• Honest, reliable, and quick learner

Qualifications Required

Grade 4/C in English and Maths and a relevant IT qualification

Future Prospects

Ongoing training and development opportunities

Training to be Delivered

Maths and English Functional Skills. Level 3 ICT Apprenticeship

About the Employer

We partner with your business to deliver the best IT services, including support, licensing, and security. Our goal is to provide scalable, flexible, cost-effective, and secure IT solutions that support your growth without the frustrations of legacy systems.

Employer Details

Curatrix Technologies Ltd

Visit employer website

Address

Technopole Centre

Hampshire

Portsmouth

PO2 8FA

Please check travel times before applying.