IT Support Technician Apprentice

www.findapprenticeship.service.gov.uk - Jobboard; Saffron Walden; On-site; GBP 40,000 - 60,000; Full time

Job description

Daily roles and responsibilities include, but are not limited to:

• Providing technical support to internal staff through various communication channels.
• Establishing and diagnosing ICT problems or faults using appropriate troubleshooting methodologies and tools.
• Documenting or escalating ICT tasks as necessary to ensure a clear audit trail and issue resolution progression.
• Communicating effectively with all stakeholder levels, guiding them through steps to resolve issues or set up systems, and managing escalation and expectations.
• Performing helpdesk duties, including handling internal customers in person, via calls, emails, and messaging tools.
• Managing helpdesk tickets and understanding proper escalation procedures to 1st, 2nd, or 3rd line engineers or other technical specialists within the organization.
• Engaging in continuous self-learning to stay updated with technological advancements, thereby enhancing relevant skills and taking responsibility for personal professional development.
• Assisting with IT administration tasks.