IT Support Technician Apprentice

www.findapprenticeship.service.gov.uk - Jobboard; Rushmoor; On-site; GBP 20,000 - 30,000; Full time

Job summary

An educational institution in Rushmoor is seeking a dedicated IT Support Assistant to manage IT requests and provide exceptional support to staff and pupils. Key responsibilities include assisting in the overall management of IT systems, supporting various devices, and ensuring compliance with IT regulations. This role requires strong customer service skills and the ability to work during school events when necessary.

Responsibilities

• Manage IT support requests and incidents using the online ticketing system.
• Provide excellent customer service, assisting staff and pupils with IT resources.
• Assist in the development and smooth running of IT systems and Internet security.
• Support and manage devices, including iOS and MacOS environments.
• Provide IT and AV support for examinations and school events.
• Ensure devices are up to date with security software.
• Monitor consumables and arrange for orders.
• Check and install new computer equipment and software.
• Assist with the maintenance of the equipment inventory.
• Help create and manage user accounts.
• Promote high standards of health & safety regarding IT.
• Ensure compliance with software licenses and data protection.
• Complete administrative paperwork promptly and accurately.

Job description

Key Responsibilities:

· Managing IT support requests and incidents from receipt to resolution and closure using the online ticketing system.

· To provide excellent customer service, assisting staff and pupils in the use of IT resources.

· To assist the Director of Digital Infrastructure and Senior IT Technician in the development and smooth running of all IT systems, networks and Internet Security systems.

· To assist in supporting and managing of a range of devices, including iOS and MacOS environments.

· To provide IT and AV support for Public and Internal Examinations.

· To provide IT and AV support for school events including occasional duties out of school hours.

· To help ensure that devices are kept up to date and that security software is up-to-date.

· To help monitor consumables and to arrange for orders to be placed.

· To check new computer equipment and carry out the routine installation of software including the installation of Operating Systems on the equipment.

· To assist with the maintenance of the equipment inventory.

· To assist with the creation and management of user accounts.

· To assist the Director of Digital Infrastructure to execute his wider school responsibilities e.g. software support, distribution of devices and staff training.

· To keep abreast of current developments in IT within schools.

· To promote high standards of Health & Safety with regards to IT and other technology.

· To help ensure that the School operates within the law with respect to software licenses, data protection and IT use.

· To complete any administrative paperwork promptly and to a high standard.