IT Support Technician Apprentice

TieTalent; Rotherham; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established IT solutions company is seeking an enthusiastic apprentice to join their busy helpdesk. This role is perfect for those eager to kickstart their career in the IT sector, offering a mix of hands-on tasks and customer interaction. You'll be involved in repairing hardware, solving IT incidents, and commissioning new equipment, providing a dynamic work environment. If you're self-motivated and have a passion for IT support, this opportunity could be your gateway into the tech world. Join a team where your contributions will make a difference and gain valuable experience in a supportive setting.

Qualifications

• Independent skills and good communication are essential for this role.
• Problem-solving abilities and teamwork are highly valued.

Responsibilities

• Repairing IT hardware and reinstalling operating systems.
• Solving IT-related incidents remotely as a helpdesk engineer.
• Commissioning IT equipment and occasionally traveling to customer sites.

Skills

Problem Solving

Team Work

Organisational Skills

Good Communication Skills

Self-Motivated

Tools

Operating Systems

Networking

Hardware

Job description

About

A long established IT Solutions company has need for an apprentice to join their busy IT helpdesk. The role offers variety in the tasks from day to day.

This opportunity would suit anybody looking to start a career in IT sector and has an interest in IT support, networking and hardware.

KEY DUTIES

1. Repairing of I.T hardware, reinstalling operating systems and software - the role will have hardware elements to it, this will be both dealing with new kit and preparing it for new installations, but also older kit and upgrading components and installing new software versions.
2. Problem solving on IT related incidents and problems - as a helpdesk engineer, one of the primary functions is to help customers solve IT incidents remotely.
3. Commissioning of IT and associated equipment - you will be involved in the installation of new IT kit from time to time and may require you to travel to customer sites.
4. This will give variety to your role, and the opportunity to work in a face-to-face customer situation.

Candidate Requirements

1. Independent skills
2. Team work skills
3. Organisational skills
4. Good written and oral communication skills
5. Self-Motivated

Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.

Nice-to-have skills

1. Networking
2. Hardware
3. Operating Systems
4. Problem Solving

Work experience

1. Hardware
2. Desktop Support
3. Systems Administrator

Languages

1. English