IT Support Technician Apprentice

Lifetime Training; Plymouth; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading training organization in Plymouth is seeking an IT Help Desk Support to manage support calls and assist with technical issues. You will perform tasks such as software updates and user setups while working closely with senior engineers. Ideal candidates should have good communication skills and a willingness to learn. This role offers the opportunity to work on diverse project tasks at clients' premises.

Qualifications

• Ability to manage Office 365 requests and perform password resets.
• Good communication skills for liaising with senior engineers.
• Willingness to learn and progress in skills.

Responsibilities

• Take support calls and manage ticketing system.
• Raise and progress support tickets.
• Perform first-line fixes including software updates.

Job description

Working on a busy IT help desk, your daily duties would include:

• Take support calls from clients and input these into our ticketing system ready to be assigned to engineers.
• Raise support tickets and progress to fixing issues as you learn the skills.
• Manage Office 365 requests like new user setups and calendar permissions.
• Perform first-line fixes where possible, including password resets, software updates, and new user setups.
• Liaise with senior engineers.

You will also be helping to set up new equipment for clients, including setting up laptops, tablets, and PCs.

Finally, you will get the opportunity to assist with some project work at times, which can include onsite work at the client's premises.