IT Support Technician Apprentice

Getting In Limited; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an IT Support Technician Apprentice to join their dynamic team. This role involves supporting IT services across multiple academies, ensuring that all processes are followed and service targets are met. The apprentice will engage in hands-on troubleshooting, manage IT equipment, and contribute to various projects aimed at improving service delivery. With a commitment to personal growth and professional development, this position offers a unique opportunity to gain valuable experience in a supportive educational environment. If you're ready to kickstart your career in IT, this apprenticeship could be the perfect fit for you.

Qualifications

• Ability to support IT hardware and troubleshoot network issues.
• Engagement in professional growth and apprenticeship completion.

Responsibilities

• Support IT services and ensure service targets are met.
• Manage IT equipment and assist in on-site troubleshooting.

Skills

Team Working

Organisation Skills

Education

Functional Skills in Maths

Functional Skills in English

Tools

Service Management Tool

Job description

What do you want to search? Keyword Apprenticeship Type Location

IT Support Technician Apprentice

Apply From: 12/04/2025

Learning Provider

Delivered by LIFETIME TRAINING GROUP LIMITED

Employer

Dixons Academies Trust - City Academy Bradford

Vacancy Description

Roles and responsibilities, but not limited to:

• Live the mission, values and drivers every day.
• Support business services to ensure service targets are being met and all processes are followed.
• Support the business services team to instil processes, quality of service and industry best practices throughout your service area.
• Ensure all requests are logged and managed to completion on the service management tool.
• Follow processes as set out in mapping tool and identify any areas where they can be improved upon.
• Support IT hardware on site, including basic repairs, wireless and wired network troubleshooting, reimaging and initial software triage across all academies within our trust.
• Rapid on-site response to incidents that are affecting teaching and learning in the classroom.
• Maintain asset information relating to IT equipment when it is moved/deployed or disposed of across our trust.
• Active involvement in yearly refresh projects for on-site devices and other refresh initiatives.
• Escalate issues impacting on your ability to meet specific objectives to the IT Team Leader ensuring issues are flagged in a timely manner.
• Manage workload and relationships over several academies.
• Maintain and complete checklists for daily/weekly/monthly tasks as set out by the IT Team Leader.
• Work flexibly across a number of academies as required to enable effective service delivery.
• Committed to complete projects, tasks and off the job training to complete apprenticeship.
• Engage fully in the trusts professional growth process to fulfil personal potential and be able to participate effectively in the implementation of our trust's strategic big moves.
• Attend meetings/training and carry out administrative tasks and duties as specified on the trust calendar.
• Consistently implement all trust policies and contribute to decision-making and consultation procedures.
• Report any safeguarding concerns immediately to a Designated Safeguarding Lead.
• Carry out any other reasonable duties as requested by your line manager.

Key Details

Vacancy Title

IT Support Technician Apprentice

Employer Description

We are a well-established school trust of 16 schools and a college serving the communities of Bradford, Leeds, Liverpool and Manchester. These consist of 11 secondary academies, three primary academies, two all-through academies and one college.

Vacancy Location

Ripley Street BD5 7RR

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000315082

Key Dates

Apply From

12/04/2025

Closing Date For Applications

2025-05-09 11:59:59

Interview Begin From

Possible Start Date

2025-05-15 12:00:00

Training

Training to be Provided

Information Communications Technician Apprenticeship Level 3, including Functional Skills in Maths and English.

Learning Provider

LIFETIME TRAINING GROUP LIMITED

Skills Required

Team Working, Organisation Skills

Apply Now