IT Support Technician Apprentice

TieTalent; Birmingham; On-site; GBP 18,000 - 22,000; Full time

Job summary

A well-established IT solutions company in Birmingham seeks an apprentice to join their IT helpdesk. The role involves repairing IT hardware, assisting with problem-solving, and occasionally installing equipment at customer sites. Ideal for those starting a career in IT, requiring strong communication, teamwork, and self-motivation skills.

Qualifications

• Interest in IT support, networking, and hardware.
• Ability to work independently and as part of a team.
• Strong organisational and communication skills.

Responsibilities

• Repairing I.T hardware, reinstalling operating systems and software.
• Problem solving on IT related incidents and problems.
• Commissioning of IT and associated equipment.

Skills

Independent skills

Team work skills

Organisational skills

Good written and oral communication skills

Self-Motivated

Job description

A long established IT Solutions company has need for an need for an apprentice to join their busy IT helpdesk. The role offers variety in the tasks from day to day.

This opportunity would suit anybody looking to start a career in IT sector and has an interest in IT support, networking and hardware.

KEY DUTIES –

• Repairing of I.T hardware, reinstalling operating systems and software - the role will have hardware elements to it, this will be both dealing with new kit and preparing it for new installations, but also older kit and upgrading components and installing new software versions
• Problem solving on IT related incidents and problems - as a helpdesk engineer, one of the primary functions is to help customers solve IT incidents remotely.
• Commissioning of IT and associated equipment - you will be involved in the installation of new IT kit from time to time and may require you to travel to customer sites
• This will give variety to your role, and the opportunity to work in a face-to-face customer situation
  
  

Candidate Requirements

• Independent skills
• Team work skills
• Organisational skills
• Good written and oral communication skills
• Self-Motivated
  
  

Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available