IT Support Technician Apprentice

TieTalent; Barnsley; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established IT Solutions company is looking for an enthusiastic apprentice to join their busy helpdesk team. This role offers a diverse range of tasks, from repairing hardware and reinstalling operating systems to problem-solving IT incidents. Ideal for those eager to kickstart their career in IT support, this position will provide hands-on experience with networking and hardware, along with opportunities for face-to-face customer interaction. If you're self-motivated and possess strong communication skills, this could be the perfect fit for you!

Qualifications

• Independent skills and self-motivation are essential for this role.
• Strong communication and teamwork abilities are required.

Responsibilities

• Repairing IT hardware and reinstalling operating systems and software.
• Problem-solving IT incidents and assisting customers remotely.
• Commissioning new IT equipment and traveling to customer sites.

Skills

Problem Solving

Communication Skills

Teamwork

Organisational Skills

Self-Motivated

Tools

Operating Systems

Networking

Hardware

Job description

About

A long established IT Solutions company has need for an apprentice to join their busy IT helpdesk. The role offers variety in the tasks from day to day.

This opportunity would suit anybody looking to start a career in the IT sector and has an interest in IT support, networking, and hardware.

KEY DUTIES

1. Repairing of I.T hardware, reinstalling operating systems and software - the role will have hardware elements to it, this will be both dealing with new kit and preparing it for new installations, but also older kit and upgrading components and installing new software versions.
2. Problem solving on IT related incidents and problems - as a helpdesk engineer, one of the primary functions is to help customers solve IT incidents remotely.
3. Commissioning of IT and associated equipment - you will be involved in the installation of new IT kit from time to time and may require you to travel to customer sites.
4. This will give variety to your role, and the opportunity to work in a face-to-face customer situation.

Candidate Requirements

1. Independent skills
2. Teamwork skills
3. Organisational skills
4. Good written and oral communication skills
5. Self-Motivated

Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.

Nice-to-have skills

1. Networking
2. Hardware
3. Operating Systems
4. Problem Solving
5. Customer Service

Work experience

1. Desktop Support
2. Systems Administrator

Languages

1. English