IT Support Technician – 11036JB

Proactive.IT Appointments Limited; London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading company in London is seeking an IT Support Technician to join their team on a permanent basis. This role involves log support requests, manage ticket systems, and maintain inventory to ensure smooth IT operations. Excellent salary and benefits package are offered, with the opportunity for career growth.

Benefits

Private Medical Insurance

Pension Scheme

Annual Leave

Life Assurance

Qualifications

• Proficiency in ServiceNow and MS Office 365 Suite is essential.
• Experience with mobile device configuration is a plus.
• Flexibility for weekend on-call support is required.

Responsibilities

• Log support requests in ServiceNow and ensure timely ticket responses.
• Maintain inventory and prepare desk setups for new joiners.
• Provide regular updates to requestors regarding their tickets.

Skills

ServiceNow

MS Office 365 Suite

Mobile Device Configuration

Flexibility for Global Support

Ticket Management

Inventory Maintenance

Job description

11036JB
£30k – 35k per year + Brilliant Benefits

IT Support Technician

Our client is urgently looking for an IT Support Technician to join their team on a permanent basis. Our client is happy to consider both newcomers to IT, as well as experienced candidates.

Please note, the role is on-site 5 days per week in London. Remote working will be permitted on an ad-hoc basis.

You will be rewarded with an excellent salary, as well as a benefits package including annual leave, pension scheme, private medical insurance and life assurance.

IT Support Technician – Key Skills/Points:

• LogsupportrequestsinServiceNow
• ProficiencywithMSOffice365Suite
• ExperiencewiththeconfigurationofMobiledeviceswouldbebeneficial
• Flexibilitytoworkoutsidenormalofficehourstoprovideglobalsupport
• CreateServiceNowrequestsforrequeststakenbyphone,email,textorinperson
• Makecertainthatallticketsareacknowledgedandrespondedtoinareasonableamountoftime,eveniftheyarenotpossibletoresolveonfirstcontact
• Provideregularupdatestotherequestorontheirticketsregardlessofprogressmade
• Ensurethatticketshaveappropriatecategoriesassigned,correctstatusisapplied,andpriorityisclear
• Maintainanaccurateaudittrailontheticket
• Escalateissuesthatarenotpossibletoresolveduetoknowledgeoraccessto2ndlinesupport,oriftheguidancestatesescalatetotheappropriateteamsuchasITInfrastructureorITApplications&Development,orexternalsuppliersupport
• Preparedesksetupfornewjoiners,andclearingequipmentfromleavers
• Assistwiththemaintenanceofinventory,includingtonerandinkforprinters
• KeepITstockorganisedsothatthelocalteamknowitsstatus(available,pendingassignment,pendingrepair)
• WeekendoncallcoveriscoveredonarotationalbasisbyallITSupportteammembers

IT Support Technician

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/