IT Support Technician 3rd Line & Field

Zero Surplus; Cambridgeshire and Peterborough; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading IT support recruitment agency is seeking an IT Support Specialist in Cambridge. The role involves remote and on-site support, problem-solving, and client interaction in a hybrid work environment. Candidates should possess Microsoft certification and strong troubleshooting skills. Opportunities exist for career progression within the company.

Qualifications

• Experience with technical troubleshooting and IT support.
• Must be able to drive and travel to client sites.
• Friendly and outgoing nature, effective in team environments.

Responsibilities

• Provide complex technical troubleshooting and exceptional IT support to clients.
• Diagnose and resolve escalated issues.
• Travel to client sites for hardware and network troubleshooting.
• Assist with IT infrastructure upgrades and provide client training.

Skills

Technical troubleshooting

Problem-solving

Customer service

Team collaboration

Education

Microsoft Certification

Job description

Overview

Are you a confident and skilled Microsoft IT support professional with experience from an outsourced support provider? This role blends virtual support with on-site hardware and networking field support, offering a generous hybrid arrangement with some in-office time weekly in Cambridge. We are partnered with a leading Microsoft IT Support company in Cambridge seeking a capable IT Support Specialist to join their growing operation.

Responsibilities

• Provide complex technical troubleshooting and exceptional IT support to clients both remotely and on-site.
• Diagnose and resolve escalated issues that could not be resolved by 1st and 2nd line support; guide and support junior staff with troubleshooting and problem-solving.
• Travel to client sites to install, configure, troubleshoot hardware, software, and network components; conduct system audits and provide comprehensive reports on IT environments.
• Assist with IT infrastructure upgrades, migrations, and new system deployments; provide on-site training to clients as needed.
• Learn on the job from senior field staff to develop on-site capabilities if required.
• Maintain a friendly, can-do attitude and work well under pressure to deliver excellent customer service and fast response times.

Qualifications

• Must be able to drive and be comfortable travelling to client sites.
• Microsoft Certified (or equivalent) and strong problem-solving skills.
• Friendly, outgoing nature and ability to work effectively in a team environment.

Working Arrangements

This is a Monday to Friday position with normal office hours and a hybrid arrangement that includes some in-office time weekly in Cambridge. There are opportunities for career progression within the company as it continues to grow.

Application and Other Details

• If this sounds good, please send us your CV today.
• Zero Surplus is East Anglia\'s premier recruitment agency, based just outside Cambridge. We source staff for small and international businesses across Northants, Milton Keynes, Cambridgeshire and the East of England.
• For registration purposes please indicate your current location or locations you are considering, and your required salary and notice period.
• Please upload a Microsoft Word version of your CV where possible (excluding text boxes or images). Any data collected will be stored and processed in accordance with Zero Surplus\' Privacy Policy.