IT Support Technician (2nd Line) – London

Dawn Ellmore Employment Agency; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an IT Support Technician to join their dynamic team in London. This role offers the chance to thrive in a diverse and progressive environment, with hybrid working arrangements and a generous benefits package. Ideal candidates will have at least 3 years of experience in IT support, particularly in professional services, and possess strong skills in Windows 10 and Office 365. This is a fantastic opportunity to enhance your career while making a meaningful impact in a supportive workplace. Don't miss out on this exciting chance to grow and contribute!

Qualifications

• At least 3 years’ experience in IT support from a professional services environment.
• Strong knowledge of Windows 10 and Office 365.

Responsibilities

• Logging support calls and documenting outcomes.
• Escalating and redirecting support requests.
• Assisting in installation and configuration.

Skills

IT Helpdesk processes

Attention to detail

Time management

Tools

Windows 10

Office 365

Job description

Dawn Ellmore Employment are delighted to be assisting a brilliant London based law firm in their search for an IT Support Technician (Second Line). This role will see you thrive in a diverse and progressive environment and gain the unmissable benefits on offer which include hybrid working plus a bountiful benefits package.

The ideal individual would hold at least 3 years’ experience within a similar role from a professional services environment. The role would include experience within Windows 10 as well as Office 365 and the experience of IT Helpdesk processes. You must have excellent attention to detail along with having strong time-management capabilities.

Responsibilities:

• Logging support calls and ensure the outcomes are documented.
• Escalate and redirect any support requests.
• Provide assistance in installation and configuration.
• Ensure all backup files are maintained.

This is a brilliant opportunity which is not to be missed, get in touch now to find out more…