IT Support Technician - (2nd Line)

Role: IT Support Technician (2nd Line)
Location: Bournemouth
Salary: Up to £33,000

Holt Recruitment is working with a fulfilment company in Bournemouth.

They are looking for an IT Support Technician (2nd line) to join the company on a full-time, permanent basis.

Benefits/Package:

1. 20 days holiday + Bank Holidays, rising with length of service
2. Health Cash Plan (after probationary period)
3. Birthday off
4. Free onsite parking
5. Partner Discounts
6. Company events

Whats the role?
As an IT Support Technician (2nd Line), you will be working in a multi-tasking, busy environment, turning technical terms into something user-friendly.

This will be based between two sites.

What will you be doing?

1. Provide 2nd line application support to our client's bespoke system
2. Investigate, test, and escalate any defects.
3. Manage all aspects of their ticket system.
4. Work with the development and ops teams.
5. Delivering high customer service.
6. Liaising with other departments to deliver updates and relevant IT news.

What do you need as an IT Support Technician (2nd Line) in Bournemouth?

1. SQL or MySQL, any PHP
2. Knowledge of cloud-based technologies.
3. The desire to learn new technologies.
4. Experience using Jira Service Desk or equivalent ticketing system.
5. Time management and ability to prioritise workload.
6. Experience working with bespoke enterprise applications.
7. Great with Office 365
8. Strong technical, communication, and interpersonal skills.
9. Strong organisational skills.
10. Excellent written and spoken English.

What is the next step?
If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss this IT Support Technician (2nd Line) role in Bournemouth.

Job ID Number: 78554
Division: Commercial Division
Job Role: IT Support Technician (2nd Line)
Location: Bournemouth