IT Support Technician - 1st / 2nd Line

Target Laboral; York; On-site; GBP 23,000 - 26,000; Full time

Job summary

A leading IT solutions provider in York is looking for an IT Support Technician. You will be responsible for providing 1st and 2nd line support, resolving hardware and software issues, and logging customer interactions. The ideal candidate should have at least two years of experience, a solid understanding of PC hardware, and excellent communication skills. Opportunities for career progression and competitive benefits are included.

Benefits

24 days holiday, increasing to 29

Pension scheme

Death in service cover

Critical illness cover

Qualifications

• Minimum of two years of experience in desktop support.
• Excellent communication skills and professional demeanor.
• Full and clean UK driving license.

Responsibilities

• Provide telephone support for hardware or software issues.
• Log calls on the support software.
• Document and report bugs and change requests.

Skills

PC hardware understanding

Microsoft Windows proficiency

Office suite knowledge

Communication skills

Problem-solving skills

Job description

Overview

Job Title: IT Support Technician - 1st / 2nd Line
Location: York, North Yorkshire
Salary: £23k to £26k, dependent on experience
Job Type: Permanent, Full-time

About Us

This is a market-leading company that provides IT solutions for opticians and the optical profession throughout the UK and Ireland.

Responsibilities

• Providing telephone support for customers with hardware or software issues.
• Analysing and resolving customer problems quickly and efficiently.
• Providing remote support by dialling into customer systems when necessary.
• Logging all calls on the company's support software and updating as needed.
• Documenting and reporting 'bugs' and 'change requests' to the Development team.
• Making courtesy calls to customers who have not contacted the Support Desk for over 6 months.

Occasional travel to customer sites may be required, which may involve overnight stays. A company pool car will be provided for this.

About You

The ideal candidate will have a passion for computers and a minimum of two years of experience in an end-user desktop support role. You must be reliable, punctual, and have a thorough understanding of PC hardware, peripherals, and peer-to-peer networking. Strong knowledge of the Microsoft Windows desktop environment and Office suite is essential. You must be able to work both independently and as part of a team, with excellent communication skills and a calm, professional demeanour. A full and clean UK driving license is also required.

What We Offer

• Opportunities to learn and progress within the company.
• Holidays starting at 24 days, increasing to 29 for long-term service.
• Death in service and critical illness cover.
• Auto-enrolment into a pension scheme.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of: Support Analyst, IT Advisor, IT Account Manager, SQL, Technical Account Manager, Solutions Consultant, Customer Success Executive, Customer Excellence Manager, Client Support, IT Services Manager, IT Sales Account Manager, may also be considered for this role.