IT Support Technician

Michael Page; Worcester; On-site; GBP 22,000 - 26,000; Full time

Job summary

An exciting opportunity for an IT Support Technician to join a prestigious educational institution near Worcester. You'll assist in maintaining IT systems and providing day-to-day support on Microsoft and Apple technologies, with a chance to work on exciting projects with the technology team. This hands-on role offers a supportive environment and opportunities for skill development in the education sector.

Benefits

Pension scheme

Opportunities to develop technical skills

Access to benefits

Qualifications

• At least 1 year experience in Windows 10/11, Office365, and Apple Mac troubleshooting.
• Strong organisational, problem-solving skills, and customer-focused attitude.

Responsibilities

• Provide first and second line IT support to students and staff.
• Manage and maintain IT hardware, software, and network infrastructure.
• Deliver user training sessions and create instructional guides.

Skills

Windows 10 and/or 11

Office365

Apple Mac (iPad / iMac basic troubleshooting)

TCP/IP

LAN/WAN

Knowledge of basic server management

Organisational skills

Problem-solving skills

Customer-focused attitude

Excellent communication abilities

Job description

This is an exciting opportunity for an IT Support Technician to support the technology needs of a highly reputable educational institution near Worcester. The role requires a proactive individual to assist in maintaining and improving IT systems and providing day-to-day end user support on a range of technologies across both Microsoft and Apple environments.

Client Details

• Michael Page are proud to be partnered exclusively with one of our key clients in the education space, as they scale their in-house Technology team in preparation for the new academic year.
• The organisation are a prestigious institution, providing both junior and secondary level education to approximately 1,000 students.
• Its a fantastic environment to work in, within a highly impressive campus, and the opportunity to work closely with an established Technology team and build your hands-on experience.

Description

• As the successful candidate for the IT Support Technician role, you will provide first and second line IT support to students and staff alike, with the goal of resolving technical issues efficiently.
• You will operate in a varied technical environment, covering both Microsoft stack and Mac technologies, with a central focus on Office365, as well as Apple hardware including iPads and iPhones.
• You will work in a hands-on environment, assisting in managing and maintaining IT hardware, software, and network infrastructure.
• Whilst the majority of the role will be support-based, you will have the chance to collaborate with the wider technology team on exciting projects and the implementation of new IT solutions.
• You will interact regularly with end users, delivering user training sessions and creating instructional guides as needed.
• The role will be site based, so you will be flexible to travel to the Worcester site 5 days per week.

Profile

As the successful candidate for the IT Support Technician role, you will have at least 1 years experience in some of the following technologies:

• Windows 10 and/or 11
• Office365
• Apple Mac (iPad / iMac basic troubleshooting)
• TCP/IP, LAN/WAN
• Knowledge of basic server management.

In addition, you will also have:

• Strong organisational and problem-solving skills.
• A customer-focused attitude with excellent communication abilities.
• A willingness to learn and stay updated on emerging technologies.

Job Offer

• A starting salary of approximately 22,000 to 26,000 per annum, depending on experience.
• Access to a pension scheme and other benefits.
• Opportunities to develop technical skills within the education sector.
• Potential to contribute to meaningful projects that align with the organisation's mission.