IT Support Technician

Castelan Group; Weston-super-Mare; On-site; GBP 25,000 - 35,000; Full time

Job description

About Us:

At Castelan we are the UK’s leading furniture repair experts and provide insurance, commercial and furniture care solutions tailor made that are trusted to meet the needs by the country’s top retailers, insurers, manufacturers, and leisure companies. We are building a dynamic team where every contribution matters from seasoned professionals whose expertise guide us, to bright new minds bringing fresh perspectives.

If you are looking for a rewarding career where you can make a tangible difference, and where you will be part of a welcoming team that values personal development, honesty and trust and innovation, we invite you to explore opportunities with us. Join our community, grow with us, and help us continue to bring comfort and quality to homes and businesses across the UK.

Role Purpose:

• To ensure customer satisfaction through delivering support services in a professional and efficient manner.
• To trouble shoot and repair supported IT hardware & software.
• To monitor current services and take proactive action.
• To install new / replacement IT products as required.
• Support IT Apprentice in Development of knowledge as directed by IT Operations Manager.
• To support Service desk function, taking calls when required and providing relief to ICT Apprentice Technician.

Key Accountabilities:

• Installing and configuring software, hardware, and networks.
• Setting up accounts and workstations.
• Following security protocols through access controls, backups, and firewalls.
• Upgrading desktop systems with new releases and models.

Specialist / Technical Knowledge:

• Basic Knowledge of Networking and DHCP.
• Desktop Support.
• Service Desk.
• ITIL Methodology to at least V4 Foundation Advantageous.
• Experience with Active Directory – new user creation / account administration, etc., and ideally Office 365 Administration.
• Working technical knowledge of current network protocols, operating systems, software, and standards, including but not inclusive of Microsoft Windows 10, Microsoft Windows Server 2008/2012/2016/2019, Microsoft Office Suite.

Background and Knowledge:

• Solid experience of providing 1st / 2nd line support within a professional environment.
• General technical skills and working knowledge of desktop systems and some exposure to Windows Server.
• Experience of working with server virtualised environments (Microsoft Hyper V).
• Experience of DNS, DHCP, Active Directory and Group Policy within a Windows Server estate.
• To provide support for any cloud-based systems employed by the company for business use. May include Azure, AWS or any other system as directed by the IT Operations Manager.

Other:

The profile above is not an exhaustive list of the activities that the role holder may be required to undertake. The IT Operations Manager may require the role holder to perform other duties as the Company deems necessary to fulfil the requirements of the role.

Training:

The role may also require the employee to agree to any training required for duties to be conducted. These will be mandatory at the discretion of the line manager and be tracked through the appraisal process.

How to apply:

To apply for this role, please submit your CV and a cover letter outlining your relevant experience and qualifications through the platform by close of business Friday 02 May 2025.

You can apply through our Careers page https://castelangroup.bamboohr.com/careers. Applications via Indeed will not be monitored.

Castelan is an equal opportunity employer, and we welcome applications from individuals of all backgrounds and experiences.

Due to the location of the role, you must be able to travel to and from our head office based in Weston-super-Mare. Unfortunately, we cannot accommodate sponsorship for Visas at this time.