IT Support Technician

www.findapprenticeship.service.gov.uk - Jobboard; West Wick; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading educational institution in the UK is seeking an IT Support Technician to provide comprehensive IT support across multiple campuses. The successful candidate will need at least 5 years of IT support experience and relevant technical qualifications. Benefits include generous holiday entitlement, potential hybrid working opportunities, and comprehensive support for staff wellbeing. This full-time role requires a valid driving license to navigate between locations.

Benefits

Generous holiday entitlement

Potential for hybrid working opportunities

Dedicated staff welfare officer

Generous pension scheme

Free parking across sites

Training and development opportunities

Qualifications

• 5 years' experience in IT support and customer service.
• Experience administering user accounts within relevant systems.
• Ability to lead by example in IT security practices.

Responsibilities

• Provide 1st and 2nd line IT support across all college sites.
• Manage end user account creation and services.
• Support IT security best practices.

Skills

Excellent communication skills

Customer service

Active Directory administration

Microsoft 365 administration

Education

Level 3 technical qualifications or above

Tools

Microsoft 365

Manage Engine

Job description

As one of the fastest-growing Colleges in the UK, delivering courses from entry level right up to Masters degrees, Weston College is an inspiring place to work. Why not join us as an IT Support Technician?

This is a full-time role, working 37 hours per week.

Interviews for this role will take place on-site, at one of our college campuses in Weston-super-Mare.

Please note - although the role is based at our Knightstone Campus, a full, clean driving licence is a requirement for this role as you will be required to drive college vehicles to other campuses.

Day to day duties of the role

• Provide 1st and 2nd line IT support both remote and face to face when needed across all sites.
  
  
• Lead by example by strictly following all IT security best practices to show and support all staff.
  
  
• End user account creation and management.
  
  
• Administration of end user services within 365.
  
  

Required skills and qualifications

• Appropriate level 3 and above technical qualifications.
  
  
• 5 years' experience of providing excellent customer service and IT second support within a technical IT related role.
  
  
• Excellent communication skills.
  
  
• Experience of administering User and Computer accounts within Active Directory, Microsoft 365 Admin Centre, or Manage Engine.
  
  

For full details about the role and its responsibilities, please view the job description and person specification attached above.

Benefits

• Generous holiday entitlement
• 2-week Christmas closure
• Potential for hybrid working opportunities
• Dedicated staff welfare officer and wellbeing champions
• Generous pension scheme
• Local and national staff discounts
• Free parking across sites
• Various staff committees including Equality, Diversity and Inclusion, Autism and Menopause
• Focus on staff wellbeing
• Wellbeing@weston hub
• Eye care including free eye test and a contribution towards glasses
• Annual staff conference with guest speakers
• Employee assistance programme - available 24/7, 365 days a year
• Training and development opportunities with a focus on progression

Weston College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Please be aware that Weston College reserves the right to close this vacancy early should sufficient applications be received.

Due to the volume of recruitment, we are unable to offer feedback to any unsuccessful candidates.

We reserve the right to expire vacancies prior to the advertised closing date if a sufficient number of applications have been received.