IT Support Technician

Wise Technical Ltd; West Devon; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in technology is seeking a proactive IT Technician for a permanent position at their Heathrow Office. The role involves managing IT infrastructure, supporting multiple teams, and ensuring security and performance across various systems. Candidates should have strong technical skills in Windows and Azure, along with excellent problem-solving capabilities.

Qualifications

• Strong proficiency with Microsoft Windows and Microsoft 365.
• Experience managing Azure cloud services is essential.
• Familiarity with IT security compliance frameworks is valuable.

Responsibilities

• Manage and configure IT assets including servers and networking equipment.
• Maintain security and performance of systems.
• Assist teams with application testing and environment setup.

Skills

Microsoft Windows

Microsoft 365

Microsoft Azure

Basic network troubleshooting

IT security principles

Communication

Job description

We are seeking a proactive and skilled IT Technician to join our team on a permanent basis. This is an on-site role based between at our Heathrow Office. The successful candidate will be responsible for managing and configuring our IT infrastructure, supporting multiple teams across the business, and playing a critical role in the deployment and testing of both software and physical systems.

Requirements

Key Responsibilities:

IT Infrastructure & Asset Management

• Manage and configure all IT assets including laptops, servers, and networking equipment
• Administer and maintain company networks and VPNs
• Maintain security, performance, and availability of systems
• Intune end point management
  
  

Cloud and DevOps Administration

• Manage and configure Microsoft Azure tenants
• Maintain Azure DevOps environments, including user access and project setup
  
  

Team Support Functions

• Assist the Development Team with application testing and environment setup
• Support the Analytics Team in deploying and testing business intelligence dashboards
• Work with the Solutions Team in the testing and commissioning of baggage systems
• Collaborate with the Integration Team on manual testing and validation of baggage systems
  
  

Skills & Experience:

• Technical Skills: Strong proficiency with Microsoft Windows operating systems (Windows 10/11) and the Microsoft 365 suite (Office applications, Exchange Online, SharePoint, Teams). Hands-on experience administering Microsoft Azure cloud services and Azure Entra (Active Directory) is essential. Familiarity with Windows Server administration (e.g. Active Directory, DNS, DHCP) and virtualization technologies is expected. Competence in basic network troubleshooting (TCP/IP, switches, firewalls, VPN) and understanding of network concepts (DNS, DHCP, IP addressing) is required
• Infrastructure Management: Demonstrated ability to manage and support IT infrastructure both on-premises and in cloud environments. Experience with Azure infrastructure monitoring, resource optimisation, and cost management is desirable. Knowledge of backup solutions and storage management is beneficial
• Security & Compliance Knowledge: Good understanding of IT security principles and best practices (firewalls, antivirus, patch management, access control). Familiarity with information security frameworks and standards such as ISO/IEC 27001 and the UK Cyber Essentials scheme is highly valued. You should be aware of the controls required under these standards (e.g. secure configurations, least privilege access, incident reporting) and be able to assist in maintaining them
• Problem-Solving: Excellent troubleshooting and analytical skills with a proven ability to diagnose and resolve hardware and software issues efficiently. A resourceful approach to solving technical challenges and the judgement to know when to escalate complex problems
• Communication & Interpersonal Skills: Strong verbal and written communication skills, with the ability to explain technical issues in clear, non-technical terms to end users. Experience in a user-facing support role providing customer service is essential. You should be able to document solutions and produce user-friendly guides as needed