IT Support Technician

Gallery Systems; Wales; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology solutions provider in the United Kingdom is seeking an IT Support Technician. This role involves providing technical support within a Microsoft environment, managing MS SQL Server, and assisting with Java web applications using SOLR and Tomcat. Ideal candidates will have 1-2 years of experience in a Help Desk setting and excellent problem-solving skills. This position offers the opportunity to collaborate with cross-functional teams and engage in continuous learning.

Qualifications

• 1-2 years of experience ideally in a Help Desk setting.
• Familiarity with Tomcat/Apache Stack.
• Experience with AWS or MS SQL is a plus.

Responsibilities

• Assist restoring service and maintaining MS SQL Server running on EC2 and AWS RDS.
• Troubleshoot technical issues related to SOLR and Tomcat in an AWS environment.
• Collaborate with cross-functional teams to implement process improvements and enhance system performance.
• Escalate complex technical issues to higher-level support or appropriate teams for resolution.
• Contribute to development and maintenance of documentation for support processes and procedures.

Skills

Troubleshooting

MS SQL Server

Java web applications

SOLR

Tomcat

Tools

AWS

MS SQL

EC2

AWS RDS

Apache

Job description

Job Summary

We are currently seeking a skilled IT Support Technician to join our team at Gallery Systems. The successful candidate will play a key role in providing technical support in a Microsoft environment, managing MS SQL Server and offering support for a Java web application's utilizing SOLR and Tomcat. The IT Support Technician will be responsible for ensuring the smooth operation and reliability of our software solutions and efficiently communicating updates and troubleshooting across multiple teams.

Qualifications

Job Description:

• 1-2 years of experience ideally in a Help Desk setting
• Tomcat/Apache Stack
  
  

Nice To Haves

• AWS or MS SQL
  
  

Duties And Responsibilities

• Assist restoring service and maintaining MS SQL Server running on EC2 and AWS RDS
• Troubleshoot technical issues related to SOLR and Tomcat in an AWS environment.
• Collaborate with cross-functional teams to implement process improvements and enhance system performance.
• Escalate complex technical issues to higher-level support or appropriate teams for resolution.
• Contribute to the development and maintenance of documentation for support processes and procedures.
• Participate in training sessions to stay updated on new technologies and enhance technical skills.
  
  

Worker Type

Regular

Number Of Openings Available

1