IT Support Technician

APCOA; Uxbridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading mobility services provider in the United Kingdom is seeking an IT Support Technician responsible for providing first-line technical support across multiple locations. The ideal candidate will have at least 2 years of experience in IT support, proficiency in Windows OS and Microsoft 365, and a strong customer-service orientation. Join our team to help maintain our digital infrastructure and support innovative mobility solutions.

Qualifications

• 2+ years of experience in IT support or helpdesk roles, ideally in a multi-site or field-based business.
• Experience supporting users both remotely and on-site.

Responsibilities

• Provide technical assistance to employees via in-person, phone, or remote support.
• Maintain and troubleshoot hardware and software systems.
• Assist with basic network administration tasks.
• Support the installation, configuration, and inventory of IT hardware.
• Maintain records of support requests and solutions.

Skills

Proficiency with Windows OS

Microsoft 365

Basic networking

Common business applications

Problem-solving skills

Communication skills

Time management skills

Customer service orientation

Education

Degree or certification in Information Technology

Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft)

Job description

The IT Support Technician is responsible for providing first-line technical support to internal users across multiple locations, ensuring the smooth operation of hardware, software, and parking technology systems. This role plays a vital part in maintaining the company’s digital infrastructure and delivering prompt, effective solutions to IT issues that impact business operations.

Key Responsibilities

1. User Support
   Provide technical assistance to employees via in-person, phone, or remote support—resolving issues related to computers, mobile devices, email, software, and network connectivity.
2. System Maintenance
   Maintain and troubleshoot hardware (e.g., computers, printers, parking equipment), and software systems including operating systems, applications, and business-specific platforms.
3. Network & Security
   Assist with basic network administration tasks, including user account setup, access permissions, and ensuring cybersecurity protocols are followed.
4. Hardware & Asset Management
   Support the installation, configuration, and inventory of IT hardware and devices across offices and parking sites.
5. Documentation & Reporting
   Maintain records of support requests, solutions, and system changes. Escalate complex issues and work with third-party vendors when needed.

Qualifications

Experience

• 2+ years of experience in IT support or helpdesk roles, ideally in a multi-site or field-based business.
• Experience supporting users both remotely and on-site.

Skills and Abilities

• Proficiency with Windows OS, Microsoft 365, basic networking, and common business applications.
• Knowledge of POS systems, mobile apps, or parking-specific software is a plus.
• Strong problem-solving, communication, and time management skills.

Personal Attributes

• Customer-service oriented, with a friendly and patient approach.
• Ability to work independently and manage multiple support requests efficiently.
• Willingness to travel to parking sites or field locations when required.

Education

• Degree or certification in Information Technology, Computer Science, or related field.
• Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft) are an advantage.

At APCOA, we see beyond the parking space. We see a world where mobility is intelligent, sustainable, and seamlessly integrated into daily life.

Our new Group HQ is more than a physical space — it’s the heartbeat of a new enterprise, where high-impact leaders shape the future.

If you’re ready to apply your expertise to meaningful challenges and help transform an industry — join APCOA Group HQ. Let’s build what’s next.

APCOA Group HQ is an equal opportunity employer. We welcome and encourage applicants from all backgrounds to apply.