IT Support Technician

Inspired Pet Nutrition; Thirsk; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading pet nutrition company in Thirsk is seeking an IT Support Engineer. This role involves providing technical support for hardware and software, managing service requests, and assisting users. Ideal candidates will have a relevant degree or substantial experience in IT support, with strong skills in Windows and Microsoft Office. The position offers a competitive salary along with various employee benefits including a discretionary bonus and flexible benefits.

Benefits

10% discretionary company bonus scheme

25 days holiday + Bank Holidays

Medicash Plan

Free parking

Free electric car charging

Bring your dog to work

Discounted pet food

Flexible benefits options

Qualifications

• Experienced in a first line support environment.
• Understanding of business systems and core processes.
• Ability to train new users on IT systems.

Responsibilities

• Provide technical support to ensure IT systems availability.
• Log and manage service requests through IT helpdesk.
• Maintain and document support guides.

Skills

Customer communication

Analytical skills

Problem solving

Technical knowledge

Windows operating system

Microsoft Office

ERP/MRP support

Education

Degree level qualification in IT or computing

2+ years of practical experience

Tools

Microsoft Visual Studio

SQL

BI Systems and Data warehousing

Windows Hyper-V

Microsoft 2016 server

Job description

The Opportunity - IT Support Engineer

We are excited to be recruiting for an IT Support Engineer to join our busy IT Department. This is a permanent position offering a competitive salary based in Thirsk, North Yorkshire (hybrid).

Role

To provide technical and application support both hardware and software to enable the continuous availability of IPN IT Systems, Infrastructure and Networks.

Responsibilities:

• Process queries and service requests submitted to the IT helpdesk, this includes call logging and the management of calls and the appropriate escalation both internally and externally
• Set up and carry out the induction and initial training of users with the core systems
• Maintain/document support guides
• Provide recommendations for IT improvements where required
• Provide IT hardware/infrastructure support including configuration and asset management
• Provide business application support for all systems within the IT responsibility
  
  

Knowledge, skills and experience:

• A degree level qualification in IT or computing or 2+ years practical experience
• Experience of working in a first line support environment.
• Significant experience of Windows operating system, Microsoft Office
• An ability to assess each customer/employee’s IT knowledge levels
• Good analytical and problem solving skills
• Up-to-date technical knowledge
• An in depth understanding of the software and equipment used
• A good understanding of any of the following - Microsoft Visual Studio, SQL, BI Systems and Data warehousing, Windows Hyper-V. Microsoft 2016 server, backup solutions.
• Experience in supporting ERP/MRP solutions with a technical and functional understanding of such systems.
• A sound understanding of business systems and core processes.
• Experience in infrastructure and/or network
• Be able to communicate with staff at all levels within the business and be able to work in partnership with both internal and external parties.
  
  

The Offer:

• Location: Thirsk, North Yorkshire
• Salary: Competitive
• 10% discretionary company bonus scheme
• Hours: 37.5 hours per week - Shift rotation - one weekend in 3
• Pension: Employee contributions 3% / Employer contribution 8%
• (salary sacrifice company pension scheme)
• Holidays: 25 days + Bank Holidays
• Medicash Plan
• Enhanced maternity/paternity/pawternity
• Other Benefits: Free parking, tasty treats, free electric car charging, bring your dog to work discounted products & free hot drinks
• Choice of a series of non-contractual flexible benefits, including cycle to work, workplace nurseries and dental insurance. These are offered through salary sacrifice or pay deductions.
• Ability to purchase heavily discounted pet food.
  
  

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