IT Support Technician

IPRS Group; Test Valley; On-site; GBP 23,000 - 28,000; Full time

Job description

IPRS Group is one of the UK’s leading providers of private healthcare services to a diverse range of clients.

Founded in 1995, the IPRS Group is comprised of 4 unique organisations each operating in a different sector, all driven with the same goal, providing quality services to improve the lives of the people who access our services.

The IPRS Group is an award-winning employer, being named Best Employer in the Healthcare and Pharmaceuticals industry for our region along with being made a Platinum Employer.

We are looking for an IT Support Technician to add to our existing IT Support Team as our business continues to grow.

Position:

The duties of the IT Support Technician include being a reference point for all IT related queries from internal users, ensuring all information is captured into a defined task, together with desired outcomes. This also includes managing the support inbox, delivering exceptional service when dealing with requests that arrive via email, telephone or face to face. The IT Technician will perform a majority of break/fix IT issues with support from the IT Manager or Managed Service Provider. Additional duties include supporting other IT Team members resolving issues remotely or onsite.

Main job duties will include:

• Provide onsite and remote IT Support to end users across all businesses, enabled by a ticketing system, within set SLA times and business priority.
• Completing allocated tasks to a high standard.
• Answering inbound calls, recording IT issue requests within a task, with desired outcome and time taken.
• Handling of new hardware requests, including ordering, setup and distribution.
• Completing assigned project work to a high standard.
• To complete work following any set Standard Operating Procedures (SOPs).

Requirements:

PERSON SPECIFICATION (E) Essential (D) Desirable

To be seriously considered for this role, please have the following:

Qualifications:

• GNVQ/NVQ Level 2 qualification or equivalent.
• 6 GCSE/O level passes Grade 9-4 (A*-C) or equivalent, including English and Math.
• Recognized ICT qualifications (D):
• CompTIA A+
• CompTIA Security+
• MCSE: Server Infrastructure.
• MCSE: Desktop Infrastructure.
• MCSA: Windows 7/8/10.
• Full UK Driving License (E).
• Ability to pass DBS Checks (E).

Experience:

• Clients; Windows 7/8/10, Desktop, Laptop, Mobile Phones and tablets (E).
• Servers: Windows Server, Linux Distributions, Azure Cloud (E).
• Domain: Active Directory, Group Policies and File Servers (E).
• Security/Networks: Anti-Virus, Backups, Firewalls, Routers, VPN, Telephony (3CX) (D).

Knowledge:

• Using and Supporting Microsoft Office (E).
• Supporting computer networks (E).
• Installing PCs/Upgrading software (E).
• Supporting custom applications (D).
• Data download and transfer (E).
• Network and system monitoring (E).
• Routine system administration (E).

Skills:

• Ability to communicate effectively with internal and external customers verbally and in writing (E).
• Ability to time manage to meet agreed deadlines in a demanding environment (E).
• Ability to build good relationships (E).
• To be professional and have a competent manner (E).
• Clear and concise written and spoken communication skills, in particular a friendly telephone manner (E).
• Attention to detail and the ability to record information accurately (E).
• Ability to prioritise and meet relevant Key Performance Indicators in a demanding environment (E).
• Understand change management processes and their importance (D).
• Understand and follow procedures where set (E).
• Ability to work on own initiative in a proactive manner (E).
• Team worker who is flexible and has a positive attitude to learning and self-development.
• Well-organised and able to take responsibility for assigned tasks.

The applicant will need to be able to demonstrate an excellent level of technical knowledge and be able to apply the knowledge in a structured approach to solve IT issues.

Who are IPRS Group?

We’re passionate about providing our colleagues with a work environment they can feel comfortable in and can grow professionally. In 2020 we signed the Time to Change Employer Pledge, affirming our commitment to protecting our colleague’s mental health and last year became a Disability Confident Committed employer.

Each year we ask our colleagues to nominate a chosen charity for whom we fundraise for throughout the year.

We are committed to supporting the environment through reducing our carbon output and offsetting what we do emit.

Other information:

Salary £23,795-£28,000 pa

Full time permanent position

Hours Mon-Fri 40 hours per week

Onsite position - free parking

Other benefits include:

• Employee Assistance Programme including free confidential counselling.
• High-street discounts.
• 25 days’ annual leave plus 8 days’ bank holidays; increasing with completed years’ service & opportunity to purchase additional leave.
• Moving Day Leave.
• Membership of the Company pension scheme.
• Recruit a Friend bonus scheme – up to £1,500.
• Environmental Initiatives.
• Westfield Health Cash Plan.
• Free Eye Tests every 2 years.
• Free annual Flu-Vaccination.