IT Support Technician

Cathay Group; Staplehurst; On-site; GBP 25,000 - 40,000; Full time

Job summary

A growing tech company in Staplehurst is seeking an IT Support Technician for a full-time, office-based role. The successful candidate will provide helpdesk support, manage IT tickets, and travel to various sites across the UK. Prior experience with Active Directory, Office 365, and strong people skills are essential. This is a great opportunity for someone passionate about technology who thrives in a supportive team environment.

Qualifications

• Previous experience as an IT Support Technician.
• Good knowledge of various IT systems and software programs.
• Love for technology.

Responsibilities

• Provide IT Support on the helpdesk via phone and email.
• Manage and escalate tickets as necessary.
• Proactively handle housekeeping tasks to improve security.
• Create and maintain user accounts through Active Directory and Office 365.
• Assist with PC setups and configurations.
• Maintain the IT inventory.

Skills

Active Directory

Office 365

Helpdesk support

People skills

Job description

IT Support Technician, permanent, full time position, fully office based Monday to Friday in central Staplehurst. We’re continuing to grow and need a qualified and tech savvy, IT Support Technician with Active Directory, Office 365 and helpdesk support experience to join our friendly team. There is travel within the UK, so you’ll need a full driving licence and be a car owner.

You’ll be the first point of contact for our sites across the UK for all IT issues & requests – and as part of this, you’ll travel to our sites to implement new technology and resolve issues. It’s a brilliant opportunity for an experienced IT Support Technician who really loves their tech, and is looking for that next step in their career. We’re a genuinely friendly firm and we all enjoy being part of a supportive team.

It’s essential you have previous experience as a IT Support Technician and good knowledge of a range of different IT systems and software programs and good people skills as well as a love of all thing tech!

Responsibilities for IT Support Technician

• Provide IT Support on the helpdesk by both phone and email to a high standard.
• Manage the tickets received, taking corrective action, escalating any problematic issues to the appropriate IT resource when necessary.
• Take a proactive approach to housekeeping tasks, helping to improve security and reduce the risk of future issues.
• Create, manage and maintain user accounts and access permissions through Active Directory, Office 365 and other platforms.
• Assist with PC moves, setups, configurations and improvements.
• Take ownership of the groups IT inventory ensuring it's always up to date.
• Liaise with our IT suppliers to escalate issues, roll out updates and improvements.

Requirements

• Must be willing to frequently travel to sites.