IT Support Technician

Cyber Security Academy Southampton; Southampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join the University of Southampton's Tech Hub as an IT support specialist, where you'll assist with maintaining university-managed devices and provide essential support to students and staff. This role offers a dynamic work environment with opportunities for learning and development, and a chance to contribute to impactful educational activities.

Benefits

Generous holiday allowance (20+ days)

Defined benefit pension

Flexi-time and flexible working

Generous parental leave and childcare provision

Qualifications

• Interest in technology and how it works.
• Logical and methodical problem-solving approach.
• Ability to stay calm under pressure.

Responsibilities

• Provide clear advice on technology usage.
• Deliver support for staff and students.
• Take ownership of support incidents.

Skills

Problem Solving

Communication

Customer Service

Job description

Are you a tech-savvy problem solver who genuinely enjoys helping others? If you're passionate about technology and love using it to make a difference, this could be the perfect role for you.

Join our growing Tech Hub team at the University of Southampton, where we’re proud to support a diverse community of over 25,000 staff and students. As we expand our services to new campuses, it's an exciting time to come on board.

Whether you’re at the start of your IT career or looking to build on your experience, we value enthusiasm and a willingness to learn just as much as existing skills.

About The Role

In this hands-on, customer-facing role, you'll provide in-person support across our campuses, helping maintain and troubleshoot over 13,000 University-managed devices, including Windows, Mac, and Linux systems.

You’ll also assist students with their own devices, making each day varied, challenging, and rewarding.

This is a meaningful role where your work directly supports teaching, learning, and world-class research that has a global impact.

What You’ll Do

• Provide clear advice and guidance to help people use technology confidently and effectively
• Deliver face-to-face and remote support for staff and students across a wide range of technology needs
• Support systems such as Active Directory, Office365, Exchange, and a wide variety of applications and services
• Take ownership of support incidents, using your troubleshooting skills to see them through to resolution
  
  

What You’ll Bring

• A genuine interest in technology and how it works
• A logical, methodical approach to problem solving
• The ability to stay calm and focused under pressure
• Strong communication skills — written and verbal
• Excellent customer service and a friendly, approachable manner
• Enthusiasm to keep learning and improving
  
  

Why join us?

The University of Southampton is a research-driven institution, home to some of the world’s leading minds, expanding our knowledge and passing it on to future generations. iSolutions is the University’s IT support service whose 230+ staff support the delivery of the University’s research and education activities as well as the usual business operations. We would love you to join us and help change the world for the better.

The University of Southampton promotes a healthy work life balance with generous holiday allowance (20+ days), defined benefit pension, flexi-time and flexible working, generous parental leave and childcare provision. For more information on our benefits, please visit our human resources pages.

“As the manager of the team you will be working for, I would like to personally encourage your application no matter your gender identity, cultural background or disability.” Jake Dovey (Incident Response Team Manager)

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Further Details

• Job Description and Person Specification
  
  

Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on [phone] or [e-mail] quoting the job number.

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