IT Support Technician

Pascal Flammer; Southampton; On-site; GBP 30,000 - 33,000; Part time

Job summary

A part-time IT support role at the University of Southampton for tech-savvy individuals. The role involves providing in-person assistance for over 13,000 systems while supporting a diverse community. Flexibility in daily tasks and strong communication skills are essential for success in this customer-focused position.

Benefits

Generous annual leave (20+ days)

Defined benefit pension scheme

Flexible working arrangements

Generous parental leave

On-site childcare

Qualifications

• A genuine interest in technology and how it works.
• A logical, methodical approach to problem solving.
• The ability to stay calm and focused under pressure.

Responsibilities

• Provide clear advice and guidance to help people use technology confidently.
• Deliver face-to-face and remote support for staff and students.
• Take ownership of support incidents using troubleshooting skills.

Skills

Customer service

Problem solving

Communication

Enthusiasm

Tools

Active Directory

Office 365

Exchange

Job description

Location: Highfield Campus

Salary: £30,805 to £32,546 Pro rata per annum

Part Time, Permanent (28 hours per week)

Closing Date: Wednesday 06 August 2025

Reference: 3160325JF

Are you a tech-savvy problem solver who genuinely enjoys helping others? If you're passionate about technology and love using it to make a difference, this could be the perfect role for you.

Join our growing Tech Hub team at the University of Southampton, where were proud to support a diverse community of over 25,000 staff and students. As we expand our services to new campuses, it's an exciting time to come on board.

Whether youre at the start of your IT career or looking to build on your experience, we value enthusiasm and a willingness to learn just as much as existing skills.

About The Role

Youll provide in-person support across all campuses, helping to maintain and troubleshoot over 13,000 University-managed Windows, Mac, and Linux systems. Youll also support students with their own devices, making each day varied, challenging, and rewarding.

Expect to travel between locations, supporting the face-to-face and walk-up service model that underpins our growing Tech Hub presence. This is a hands-on, customer-focused role where no two days are the same.

This is a meaningful role that directly supports teaching, learning, and world-class research that has a global impact.

About The Hours

This is a part-time, on-site role (28 hours per week, MondayFriday). Occasional support across other nearby campuses may be required to maintain service levels and build experience within our wider support model.

What Youll Do

• Provide clear advice and guidance to help people use technology confidently and effectively
• Deliver face-to-face and remote support for staff and students across a wide range of technology needs
• Support systems such as Active Directory, Office 365, Exchange, and a variety of applications and services
• Take ownership of support incidents, using your troubleshooting skills to see them through to resolution
  
  

What Youll Bring

• A genuine interest in technology and how it works
• A logical, methodical approach to problem solving
• The ability to stay calm and focused under pressure
• Strong communication skills, written and verbal
• Excellent customer service and a friendly, approachable manner
• Enthusiasm to keep learning and improving
  
  

Why join us?

The University of Southampton is a research-driven institution, home to some of the worlds leading minds, expanding our knowledge and passing it on to future generations. iSolutions is the Universitys IT service, made up of over 230 dedicated staff supporting our research, education, and day-to-day operations.

We promote a healthy work-life balance with a generous annual leave allowance (20+ days), a defined benefit pension scheme, flexible working arrangements, generous parental leave, and access to on-site childcare. To learn more, visit our staff benefits page.

As the manager of the team you will be working for, I would like to personally encourage your application no matter your gender identity, cultural background or disability.

Jake Dovey, Incident Response Team Manager

We are committed to equality, diversity, and inclusion and welcome applicants who support our mission of inclusivity.

Apply by 11.59 pm GMT on the closing date. For assistance contact the Recruitment team, quoting the job number.

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