IT Support Technician

Exemplar Health Care; Sheffield; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading healthcare provider in the UK is seeking an IT Support Technician to enhance its IT Service Desk. The ideal candidate will possess extensive experience in 2nd line support and a passion for resolving IT issues across a growing organization. This role offers competitive remuneration and a host of benefits, including career development opportunities and support resources.

Benefits

Excellent supervision and peer support

Learning opportunities and career prospects

Retail and lifestyle discounts

Free DBS check

Paid access to the RCNi Learning platform

24/7 counselling and support

Blue Light Card eligibility

Qualifications

• 5 years IT experience with 3 in a 2nd line support role.
• Excellent communication skills and ownership of problems.
• GCSE’S and industry-standard qualifications preferred.

Responsibilities

• Deliver IT support and troubleshoot escalated incidents.
• Perform technical diagnoses to resolve issues remotely or on-site.
• Participate in an out-of-hours on-call rota as needed.

Skills

iOS

Intune MDM administration

Office 365 administration

Mac OS

Barracuda Cloud email security

Draytek Firewalls

Supporting Windows 11

TCP/IP

DNS

LAN

WAN

DHCP

Education

GCSE'S at Grade C or above in English & Mathematics

Microsoft and CompTIA certifications

CompTIA Network+

CompTIA Security+

CompTIA Server+

ITIL Foundation Qualification

Tools

SolarWinds Service Desk

Sophos

Datto

Manage Engine- Exchange Plus

AD Manager Plus

SolarWinds Web Help Desk

Veeam

Job description

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IT Support Technician

Exemplar Health Care Support Centre, Sheffield

Position: IT Technician

Location: Exemplar Healthcare Support Centre, Sheffield

Contract type: Full time

Rate: Up to £32,000 per annum

This is an exciting opportunity to join our IT Department and play a key role in delivering IT support across our rapidly growing organisation.

About The Role

Exemplar Health Care is looking to recruit an experienced and self-motivated 2nd Line IT Technician with excellent communication skills to join our IT Service Desk team. To apply for the position, you must have at least 5 years of IT experience, including 3 years working in a 2nd line support role. You will be expected to take ownership of problems and incidents escalated from 1st line, perform technical diagnoses, and strive to achieve resolutions either remotely or on-site. This is a full-time position based mainly at our Support Centre in Sheffield. Occasional travel to multiple offices on an ad-hoc basis will be required. There is also the potential to be part of an out-of-hours on-call rota.

About Exemplar Health Care

Exemplar Health Care is one of the country’s leading nursing care providers for adults living with complex needs. We have 50+ care homes across England that support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities. As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.

About You

You’ll also have:

• iOS / iPad experience to a high level
• Intune MDM administration to a high level
• Office 365 administration to a high level
• Mac OS experience
• Barracuda Cloud email security
• Draytek Firewalls, Switches & AP’s (administration & config)
• Supporting Windows 11
• Networking technologies TCP/IP, DNS, LAN, WAN, DHCP
  
  

Desirable Systems Experience

• SolarWinds Service Desk
• Sophos
• Datto
• Manage Engine- Exchange Plus and AD Manager Plus
• SolarWinds Web Help Desk
• Veeam (Backups)
  
  

Qualifications

• GCSE’S at Grade C or above in English & Mathematics or equivalent
• Industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification
• ITIL Foundation Qualification (desirable).
  
  

What We Offer

We offer great rewards and perks including:

• excellent supervision, peer support, learning opportunities and career prospects
• retail and lifestyle discounts
• free DBS check
• paid access to the RCNi Learning platform
• 24/7 counselling and support
• Blue Light Card eligibility.
  
  

How To Apply

Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, please contact Callum on [e-mail] or call 07538589181