It Support Technician

Field Solutions Group; Princes Risborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading office technology business seeks an experienced IT Support Technician in the Aylesbury region. You will provide technical support to a variety of clients, troubleshoot IT systems, and configure user equipment. Ideal candidates have proven experience in fault diagnosis, a motivation for training, and qualifications in IT disciplines. This role offers a fantastic progression opportunity.

Qualifications

• Proven experience in hardware and software fault diagnosis and resolution.
• Desire to continually enhance job knowledge and skills.
• A high degree of enthusiasm and self-motivation.

Responsibilities

• Providing technical support via the helpdesk to a wide variety of clients.
• Troubleshooting IT systems, including hardware and network faults.
• Configuring new user IT/telecoms/print equipment.

Skills

Hardware and software fault diagnosis

Desire for ongoing training

Enthusiasm and self-motivation

Education

Qualifications in IT related disciplines

Tools

Microsoft

Active Directory

VMware

Job description

IT Support Technician

We are currently seeking an experienced IT Support Technician in the Aylesbury region, to work for a 30+ million turnover office technology business. This role comes with a fantastic progression opportunity for an IT professional who is looking to expand their knowledge and progress their career in the industry.

Responsibilities

• Providing technical support via the company helpdesk to a wide variety of clients across the UK.
• Troubleshooting a wide variety of IT systems, including hardware, network and infrastructure faults.
• Configuring new user IT/telecoms/print equipment.
• Networking devices and providing general support with any technical related queries.
• Providing exceptional customer service to ensure issues are being resolved in a timely manner.

Essential Skills

• Proven experience in hardware and software fault diagnosis and resolution.
• Desire to continually enhance job knowledge and skills (Ongoing Training Provided)
• A high degree of enthusiasm and self-motivation
• Experience or qualifications in IT related disciplines (Microsoft, Active Directory, VMware, Infrastructure etc)

Desirable Skills

• Experience in an IT support role
• IT college or degree related course
• Microsoft certifications or equivalent