IT Support Technician

Elevate Technology Group Ltd; Nottingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading technology firm in Nottingham seeks an experienced IT Support Technician to provide hands-on support across all devices and infrastructure. You will assist users in a variety of settings, troubleshooting hardware and software issues, and supporting Microsoft 365 environments. This role offers career progression opportunities within a stable IT team. Benefits include a competitive salary and several incentives.

Benefits

Private Healthcare

Company Bonus

Private Pension Scheme

32 Days Holiday

Qualifications

• Experience with providing 1st and 2nd line support across hardware and software.
• Knowledge of Windows environments and Active Directory.
• Basic networking knowledge (TCP/IP, DNS, DHCP).

Responsibilities

• Provide 1st and early 2nd Line support across hardware, software, network, and user issues.
• Troubleshoot issues across desktop, laptop, printers, and mobile devices.
• Assist with Microsoft 365 admin and user onboarding/offboarding.

Skills

1st and 2nd Line Support

Windows 10/11

Active Directory

Networking fundamentals

Microsoft 365

Tools

PowerShell

ERP and reporting systems

Job description

Overview

Job Title: IT Support Technician
Location: Nottingham, Nottinghamshire
Salary: £25,000 - £30,000
Benefits: 32 Days Holiday, Private Healthcare, Company Bonus, Private Pension Scheme

We're working with a long-standing retail and logistics business based in Nottingham, looking to add an IT Support Technician to their growing internal IT team. You'll be hands-on across devices, infrastructure, cloud platforms and user support, supporting day-to-day operations and contributing to ongoing IT improvement work.

Responsibilities

• Provide 1st and early 2nd Line support across hardware, software, network, and user issues
• Support Windows environments (10/11) and Active Directory (user/admin tasks)
• Troubleshoot issues across desktop, laptop, printers, mobile devices and peripheral tech
• Assist with Microsoft 365 admin (Outlook, Teams, SharePoint, OneDrive)
• Support user onboarding/offboarding, account permissions, password resets, device setup
• Help with the roll-out of new hardware and software across multiple sites
• Work closely with the wider IT team on tickets, escalations, and mini-projects

Technical Environment

• Windows 10/11, Microsoft 365, SharePoint, Teams
• Active Directory, Group Policy, basic PowerShell
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Printer management, AV software, remote support tools
• ERP and reporting systems (training provided)

Opportunities

This is a great role for someone looking to build their career in IT support within a stable, well-invested business. You'll be supported by experienced team members, with clear progression routes on offer into management or project based work.

Keywords

IT Support Technician, 1st Line Support, 2nd Line Support, IT Helpdesk, Desktop Support, Microsoft 365, Windows 10/11, Active Directory, Networking, IT Jobs Nottingham, Internal IT Support, Junior Infrastructure Support