IT Support Technician

Nottingham Forest; Nottingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in sports is seeking a dedicated IT support specialist to enhance their technological capabilities. This role involves providing outstanding technical support to the club's football department, ensuring seamless operations at the Training Ground. You will be the vital link between sporting departments and IT, driving innovation and improving user experiences. With a focus on problem-solving and communication, this opportunity allows you to make a significant impact in a dynamic environment. If you are passionate about IT and sports, this is the perfect chance to contribute to a prestigious club's success.

Benefits

Access to tickets for events at The City Ground

Employee Assistance Programme

High street and gym discounts

Discount in the Club shop

Free on-site parking

Qualifications

• Experience in IT support roles with strong problem-solving and communication skills.
• Proficiency in Windows, Mac, Microsoft 365, and Azure administration.

Responsibilities

• Provide technical support and fault diagnosis for IT equipment.
• Drive IT innovation and support sporting departments at the Training Ground.
• Manage on-site IT provision during first team training hours.

Skills

1st/2nd line IT support experience

Windows operating system

Mac operating system

Microsoft 365 proficiency

Azure administration

Networking principles (TCP/IP, DNS, DHCP, VPN)

System administration tasks

Problem-solving skills

Communication skills

Teamwork

Education

Relevant IT certifications

Job description

Salary: Please state your expectations within your application

Contract: Full Time, 42 hours a week

Location: The Nigel Doughty Academy, Nottingham, NG2 7SR

Working Arrangements: On site

Closing Date For Applications: 3rd February 2025

To provide outstanding customer service to internal customers, providing technical support, fault diagnosis, and preparation of IT equipment to the club’s football department.

The Perks of the Job:

• Opportunity to access tickets for events at The City Ground.
• Employee Assistance Programme.
• Access to high street and gym discounts.
• Discount within our Club shop.
• Free on-site parking.

Key Tasks and Responsibilities:

• Drive interaction and progression of IT within the club’s sporting departments, based at the Training Ground.
• Be the link between the Sporting departments and the IT Department in terms of user support day-to-day.
• Provide face-to-face and remote technical support, responding to enquiries in-person, via telephone, email & online chat.
• Drive innovation and present new opportunities in IT which will enhance the day-to-day running of the sporting departments.
• Be present at the Training Ground to support and manage the on-site IT provision during first team training hours.
• Provide technical support for appropriate department Audio/Video equipment.
• Work with the Sporting and Facility departments on infrastructure projects requiring IT at the Training Ground. Provide technical expertise and assistance on project assignments as required.
• Formalise a protocol with the IT Department which ensures all sporting fixtures are serviced with IT support.
• Escalate critical and high priority tickets to line and senior management.
• Proactively contribute to service and user improvement initiatives.
• Build and configure IT equipment.
• Accurately update IT asset database.
• Support the IT Manager with specific project work.
• Any other duties specified by your line manager.

Skills, Experience and Knowledge:

• Previous experience in a 1st/2nd line IT support role or similar.
• Experience of both Windows and Mac operating systems.
• Proficiency in Microsoft 365 and Azure administration.
• Understanding of networking principles, including TCP/IP, DNS, DHCP, and VPN.
• Experience with system administration tasks, including backups, restores, and performance monitoring.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Relevant IT certifications are a plus.

Our Commitment to Equality, Diversity & Inclusion

Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital/civil partnership status, pregnancy/maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.

Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.

Our Commitment to Safeguarding

As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.

An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.