IT Support Technician

Evaro; Norwich; On-site; GBP 30,000 - 45,000; Full time

Job summary

Evaro, a tech leader in healthcare innovation, seeks an IT Support Technician to join their mission of enhancing health services. This role involves configuring IT solutions, ensuring security, and providing technical support to staff. Ideal candidates will have strong problem-solving skills and experience with various IT systems.

Benefits

Competitive Salary

Pension Scheme

Flexible Working

Professional Development Budget

Qualifications

• Experience of onboarding users to an IdP and SaaS products.
• Desktop and laptop device maintenance and management experience.
• Ability to self-start and think outside the box to solve problems.

Responsibilities

• Set up and configure IT service solutions for fast support.
• Guarantee security architecture for patient and staff data.
• Support staff with day-to-day tech problems.

Skills

Problem Solving

User Onboarding

Cross-platform OS Troubleshooting

Job description

Evaro is looking to do for health care what online banking has done for finance, and we're looking for an IT Support Technician to help us build and maintain the robust infrastructure that powers our mission.

About the job

We're seeking an experienced IT Support Technician to work across software and hardware projects. You’ll have a background in delivering great employee support while proactively problem solving and discovering efficient solutions to IT problems.

In this role

In this role you will:

• Set up and configure new and existing IT service solutions to deliver fast and effective support for our employees.
• Configure IAM, user, device, and group policies for services.
• Guarantee a security architecture that ensures the privacy of our patients and staff data.
• Support staff with day-to-day tech problems, while delivering scheduled user and device onboarding

You'll report directly to the CTO and collaborate closely with our development and data teams.

Requirements

• Experience of onboarding users to an IdP and a variety of SaaS products
• Desktop and laptop device maintenance and management experience
• Cross-platform OS troubleshooting experience
• Ability to self-start and think outside the box to solve problems

Nice to Have

• Healthcare sector experience and understanding of NHS technical standards
• PowerShell and / or Unix shell scripting experience (e.g.for Entra / MS365 tenant administration automation)
• Commercial experience onboarding devices with Intune Autopilot and securing them with Windows Defender policies
• Experience configuring and securing SaaS in a commercial setting
• Professional certifications
• Previous experience in startups or high-growth environments

Remuneration

• Competitive salary
• Pension scheme
• Flexible working
• Professional development budget

About Evaro

Evaro builds technology that makes healthcare more accessible. Our platform enables brands to integrate digital health services with minimal friction, supporting 13.5 million patients across NHS and private healthcare services in the UK. We're tackling real healthcare challenges - 25% of A&E consultations and 40% of GP appointments focus on minor health conditions that our technology can help address more efficiently.

Our Tech Stack

• Cloud Infrastructure: GCP, Digital Ocean
• Identity Management: Entra, Intune
• Monitoring: Grafana, Microsoft Admin 365, Google Cloud Monitoring
• Automation: Terraform, CircleCI
• Networking: GCP Shared VPC
• Security: GCP SCC, Cloudflare WAF, Defender for Endpoints

Application Process

If you're interested in joining our mission to transform healthcare technology, our application process includes:

1. Initial conversation with our Talent Partner (Sofi)
2. Technical interview focusing on systems architecture and problem-solving
3. Practical scenario discussion (infrastructure design challenge)
4. Final discussion with the CTO
5. Offer