IT support technician

Digital Waffle; Newton Abbot; Hybrid; GBP 27,000 - 35,000; Full time

Job summary

A forward-thinking professional services company seeks an IT Support Technician to deliver high-quality technical support. This hybrid role offers an exciting opportunity to develop specialist skills in Microsoft Azure and advance into engineering within a dynamic team.

Benefits

Hybrid working model

Paid training & personalised development plans

Salary plus commission & bonus schemes

Sick pay & holiday pay

Staff referral scheme

Personal trainer sessions & flexible working

Incentives, rewards, and regular social events

Staff parties & fundraisers

Life assurance with MetLife

Employee Assistance Programme

Medicash Health Cash Plan

Qualifications

• Experience supporting Azure infrastructure, with training available.
• Proven technical support experience with strong communication skills.
• Understanding of networking basics: DNS, DHCP, security management.

Responsibilities

• Providing technical support via phone and support portal.
• Diagnosing and resolving issues on end-user devices.
• Monitoring customer environments and logging requests.

Skills

Technical support

Azure infrastructure

Networking basics

Strong communication skills

Proactive mindset

Job description

Job Title: IT Support Technician – 1st Line

Salary: £27,000 – £35,000

Location: Newton Abbot - Hybrid

The Opportunity

We’re working with a fast-growing, forward-thinking professional services company on the lookout for an IT Support Technician ready to take the next step in their career. This isn’t just another support role—it’s your chance to make a genuine impact within a dynamic organisation that values your ideas and invests in your growth.

Benefits:

• Hybrid working model
• Paid training & personalised development plans
• Salary plus commission & bonus schemes
• Sick pay & holiday pay
• Staff referral scheme
• Personal trainer sessions & flexible working
• Incentives, rewards, and regular social events
• Staff parties & fundraisers
• Life assurance with MetLife
• Employee Assistance Programme (for you & your family)
• Medicash Health Cash Plan

What You’ll Do

In this role, you’ll deliver high-quality technical support and resolutions to end users, ensuring a seamless customer experience. With full training and accreditation provided on supported technologies, you’ll develop specialist skills—particularly around Microsoft Azure—and have the opportunity to progress into an engineering role within the professional services team.

Key responsibilities include:

• Providing technical support via phone and a dedicated support portal
• Diagnosing and resolving issues on end-user devices and server environments
• Monitoring customer infrastructure environments - Logging and tracking requests in the ticketing system
• Guiding and training end users to help them get the most from their systems - Escalating complex issues to engineering teams or vendors as needed
• Following established support policies and procedures
• Contributing to wider company projects and initiatives

What We’re Looking For

• Technical support experience
• Experience supporting Azure infrastructure (training and certifications provided if needed)
• Good understanding of networking basics: identity management, DNS, DHCP, security management
• Strong communication skills to confidently support and guide clients
• A proactive mindset, keen to keep developing and stay ahead in the industry

If you are interested in hearing more about this role, email a copy of your CV to [e-mail] or apply directly!