IT Support Technician

Hays; Newcastle upon Tyne; On-site; GBP 20,000; Full time

Job summary

Join a leading telecommunications company as an IT Support Technician in Newcastle Upon Tyne! This entry-level role provides hands-on experience with desktop hardware setup and support, ideal for IT students or recent graduates. You'll gain valuable exposure while building essential technical and customer service skills through practical work in a dynamic environment.

Qualifications

• Previous exposure to desktop support roles or IT environment.
• Comfortable working under pressure and meeting deadlines.

Responsibilities

• Unbox, install, and connect desktop hardware at user workstations.
• Support on-site desktop moves and peripheral maintenance tasks.
• Log technical calls using ServiceNow.

Skills

Organisational Skills

Customer Service

Communication Skills

Job description

Hays Newcastle Upon Tyne, England, United Kingdom

Hays Newcastle Upon Tyne, England, United Kingdom

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Join a leading telecommunications company as an IT Support Technician!

Perfect for IT students or recent graduates, this entry-level role offers hands-on experience in desktop hardware setup and support across customer sites. Gain valuable exposure to real-world IT environments while building your technical and customer service skills.

Job Overview:

As an IT Support Technician, where you'll be responsible for setting up desktop hardware and peripherals as part of IT roll-out projects. This role involves on-site work, basic technical tasks, and excellent customer service, making it perfect for someone who enjoys practical, structured work in dynamic environments.

• Contract Rate: £19,266 per annum (will be revised upon going permanent)
• Location: Newcastle, NE12
• Contract Length: 12 months (visibility to go permanent afterwards)

Key responsibilities

• Unbox, install, and connect desktop hardware and peripherals at user workstations.
• Perform basic power-on self-tests and initiate automated system builds.
• Connect network cables from desktop clients to network points.
• Support on-site desktop moves and peripheral maintenance tasks.
• Log technical calls and update records using ServiceNow.
• Follow scripts and procedures to ensure consistent service delivery.
• Provide excellent customer service and communicate effectively with end users.

Key Requirements

• Previous exposure to desktop support roles or IT environment.
• Strong organisational skills and ability to follow procedures accurately
• Comfortable working under pressure and meeting tight deadlines
• Effective communication, literacy, and numeracy skills
• Awareness of health and safety practices in the workplace
• Full UK driving licence is mandatory

Start Date: ASAP

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Telecommunications

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