IT Support Technician

TieTalent; New Forest; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A growing company in the IT sector seeks an IT Support Technician to provide exceptional customer service while addressing IT issues. This role offers a fantastic opportunity to start a career in IT, with ongoing training, a profit-sharing scheme, and a supportive work culture that encourages professional growth and development. The position includes a competitive salary, hybrid working options, and various employee benefits, making it an attractive prospect for technology enthusiasts.

Benefits

Ongoing training and support

Company Profit Share

22 days annual leave plus bank holidays

Birthday as additional paid leave

Pension Scheme

Private Medical Insurance

Free Parking

Fresh fruit and occasional pizza

Qualifications

• Strong enthusiasm for IT.
• Willingness to develop troubleshooting and problem-solving skills.
• Ability to deliver exceptional customer service.

Responsibilities

• Taking calls from customers and helping to resolve their IT issues.
• First point of contact for customers.
• Resolving incidents using initiative and problem-solving skills.

Skills

Customer Service

Troubleshooting

Job description

About

IT Support Technician

Location: Ringwood, Hampshire, + Hybrid Home Working

Salary: £25,077 + Profit Share + Benefits

Hours: 37.5 hours per week full time

The Role

You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle.

Skills & Experience

To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service.

This role is subject to a clear standard DBS check being received.

The Package

• Ongoing training and support
• Company Profit Share (first £3,600 is tax free)
• 22 days annual leave plus bank holidays, increasing with length of service
• Birthday as additional paid leave
• Additional paid leave (dependent on company performance)
• Company sick pay policy
• Pension Scheme
• Private Medical Insurance including dental
• Free Parking
• Hybrid Working
• Progression opportunities
• Fresh fruit, the occasional pizza and a posh coffee machine!

About Trusted Technology Partnership

Trusted Technology Partnership is a specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services include support-desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company, and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023.

Nice-to-have skills

• Customer Service
• Troubleshooting
• Ringwood, England, United Kingdom

Work experience

• Desktop Support

Languages

• English