IT Support Technician

www.findapprenticeship.service.gov.uk - Jobboard; New Forest; Hybrid; GBP 26,000; Full time

Job summary

A specialist provider of IT services in the New Forest area is seeking an IT Support Technician. This is an excellent opportunity for those looking to start their career in IT support, where you will be the first point of contact for customers resolving technical issues. The company offers a supportive environment with ongoing training, hybrid working, and various employee benefits including profit share and private medical insurance.

Benefits

Profit share

22 days annual leave plus bank holidays

Birthday as additional paid leave

Company sick pay policy

Pension Scheme

Private Medical Insurance

Fresh fruit and snacks

Qualifications

• Willingness to develop skills in troubleshooting and problem-solving.
• Ability to deliver exceptional customer service.

Responsibilities

• Take calls from customers to resolve IT issues.
• Be the first point of contact for customers.
• Use remote support tools to solve and fix issues.

Skills

Strong enthusiasm for IT

Troubleshooting

Problem-solving

Exceptional customer service

Job description

IT Support Technician

Location:Ringwood, Hampshire, + Hybrid Home Working

Salary:£25,077 + Profit Share + Benefits

Hours:37.5 hours per week full time

The Role

You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our client's customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle.

Skills & Experience

To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service.

This role is subject to a clear standard DBS check being received.

The Package:

- Ongoing training and support

- Company Profit Share (first £3,600 is tax free)

- 22 days annual leave plus bank holidays, increasing with length of service

- Birthday as additional paid leave

- Additional paid leave (dependent on company performance)

- Company sick pay policy

- Pension Scheme

- Private Medical Insurance including dental

- Free Parking

- Hybrid Working

- Progression opportunities

- Fresh fruit, the occasional pizza and a posh coffee machine!

About Our Client

Our client is specialist provider of IT Infrastructure and Support Services for over 25 years.Their core services are support-desk, on site engineering, project management and delivery, storage and logistics and technical consultancy.They encourage their colleagues to progress, including into other teams and departments.Join their friendly company with a great team and positive company culture. They offer hybrid working at home and in their purpose-built office.They are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023.