IT Support Technician

Barons Eden - Hotel and Spa Collection; Moreton-in-Marsh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury hotel and spa collection is seeking an enthusiastic IT Support Technician based at their Moreton-in-Marsh Head Office. You will provide essential IT support across multiple hotel and spa properties, resolving issues and ensuring smooth operations. Suitable candidates will have experience in IT support, be proactive problem solvers, and hold a valid UK Driving License. The role offers a competitive salary and various employee benefits.

Benefits

Competitive salary

Free parking

Discounts on overnight stays and spa days

Excellent induction and training programme

Perkbox online benefits and discounts

Qualifications

• Previous experience in an IT support role.
• Effective communication to resolve technical issues.
• UK Driving License and access to a car are required.

Responsibilities

• Provide desktop and user support across multiple sites.
• Troubleshoot Windows 10/11 and Microsoft Office applications.
• Manage new users in Microsoft 365.

Skills

Problem-solving

Communication

User support

Tools

Windows 10/11

Microsoft Office

Remote Desktop Services

Job description

Location: Head Office, Moreton-in-Marsh (with travel to spa and hotel properties)

Contract: Full-Time

Who We Are

We are a collection of award-winning spa and hotel destinations. Our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to our Hotel and Spas.

We share a passion for entertaining, socialising, great food and standout experiences. Our close-knit team champion individuality, flare and operational excellence, treating each guest like a friend of the family, providing an experience that brings customers back time and time again. Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals.

Barons Eden is a collection of luxury spa and hotel destinations, including:

• Hoar Cross Hall – Spa and Hotel (Staffordshire)
• Eden Hall – Day Spa (Nottinghamshire)
• Ardencote – Spa and Hotel (Warwickshire)

Our business spans leisure, corporate, and membership revenue streams. We’re passionate about delivering exceptional guest experiences and are now seeking an enthusiastic IT Support Technician to join our growing team.

The Role

Based at our Moreton-in-Marsh Head Office, you’ll provide IT support across multiple large sites. As a key point of contact for staff, you’ll ensure smooth day-to-day operations and resolve IT issues efficiently. Travel to our hotel and spa properties is required, so flexibility is essential.

Key Responsibilities

• Provide desktop and user support (hardware & software) across multiple sites
• Troubleshoot Windows 10/11 and Microsoft Office applications
• Create and manage new users in Microsoft 365
• Support remote desktop users and respond to helpdesk calls
• Assist with network patching and desk moves
• Log, manage, and resolve support tickets via the helpdesk system
• Support implementation of new hardware and software
• Collaborate with the IT team on projects and escalations
• Maintain bedroom technology (Wi-Fi, TVs, in-room systems)
• Support SIP/VoIP phone systems
• Provide first-line support for property management systems (PMS) and other hospitality applications

About You

We’re looking for someone who is:

• Enthusiastic, approachable, and eager to learn
• Passionate about IT and problem-solving
• Proactive and adaptable with a “can-do” attitude

Essential Skills & Requirements

• Based at our Head Office in Moreton-in-Marsh, with the ability to provide effective IT support across multiple sites
• Have previous experience in an IT support role
• Have the ability to communicate effectively and resolve technical issues in a user-focused environment
• Have experience with desktop hardware/software support
• Have familiarity with Windows 10/11, Microsoft Office, and basic networking
• Hold a UK Driving Licence and access to own car (travel required)
• Hold the relevant Right to Work in the UK, not requiring future sponsorship

Desirable (but Not Essential)

• Microsoft 365 Admin experience
• SharePoint knowledge
• Active Directory user management
• Helpdesk software familiarity
• Remote Desktop Services experience
• Experience supporting hospitality systems

Benefits

• Competitive salary
• Free parking
• Discounts on overnight stays and spa days
• Excellent induction and training programme
• Perkbox online benefits and discounts
• Opportunity to join a progressive and growing company

Shift Pattern: Full-time - 5/7 days with flexibility to occasionally work out of hours and weekends

At Barons Eden, we treat every guest like a friend of the family, creating memorable experiences across our hotels and spas. We hire for passion and positivity, train for skill, and nurture growth.

Our Values – B.A.R.O.N.S.

• Better than yesterday – we exceed expectations
• Aim high – we deliver exceptional guest experiences
• Right thing – we act with integrity
• Own it – we take responsibility for our actions
• Now – we operate with urgency and discipline
• Support – we are team players in everything we do

People say you can’t choose your family, well we choose you to be part of ours.