IT Support Technician

Jas Gujral; Milton Keynes; On-site; GBP 28,000 - 30,000; Full time

Job summary

Ein innovativer Arbeitgeber sucht einen IT Support Technician, der für die Bereitstellung von 2nd und 3rd Line Support für Schulen verantwortlich ist. In dieser Rolle arbeiten Sie eng mit Schulmitarbeitern und IT-Teams zusammen, um technische Probleme zu lösen und eine reibungslose Bereitstellung von IT-Diensten zu gewährleisten. Diese Position bietet die Möglichkeit, an Transformationsprojekten teilzunehmen und Ihre Fähigkeiten in einem dynamischen Umfeld weiterzuentwickeln. Wenn Sie eine Leidenschaft für Technologie haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Wettbewerbsfähiges Gehalt

Betriebliche Altersvorsorge

Private Krankenversicherung

Schulgebührenrabatt

Berufliche Entwicklungsmöglichkeiten

25 Tage Urlaub

Qualifications

• Erfahrung in der Bereitstellung von 2nd und 3rd Line Support.
• Starke Kommunikationsfähigkeiten mit technischen und nicht-technischen Kollegen.
• Selbstmotiviert mit gutem Zeitmanagement.

Responsibilities

• Bereitstellung von 2nd und 3rd Line Support für Schulmitarbeiter.
• Unterstützung bei Transformationsprojekten und strategischer technischer Lieferung.
• Wartung der Hardware und Netzwerkdienste zur Sicherstellung der Verfügbarkeit.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Analytisches Denken

Zeitmanagement

Education

ITIL-Zertifizierung

Tools

Windows Server 2012/2016

Windows 10

Active Directory

Office365

LAN & WAN Technologien

SIMS.net

AV-Technologie

Apple Geräteverwaltung

Job description

IT Support Technician

Purpose

The role of IT Support Technician involves leading and managing all day-to-day IT support activities at the 2nd and 3rd line levels for Schools.

The IT Support Technician will liaise with School staff, the IT Service Desk, and other support teams to identify, prioritize, own, and resolve IT support and service requests.

They will also work closely with Projects teams to assist with seamless delivery of technology transition projects.

This position is based in the UK and requires supporting other schools/sites as directed by the UK Service Delivery Manager.

Key Responsibilities

1. Provide 2nd and 3rd line support to UK School staff and students.
2. Support Transformation Projects.
3. Assist in strategic technical delivery and IT Solutions Strategy.
4. Perform routine maintenance of hardware and network services to ensure availability.
5. Respond to and resolve IT faults and requests via onsite visits and remote support.
6. Install and configure hardware and licensed software following policies.
7. Maintain accurate site documentation, including inventories, for compliance.
8. Manage user accounts for staff and students according to policies.
9. Monitor and maintain server backups for data protection.
10. Oversee IT security and report risks or incidents to relevant authorities.
11. Perform other duties as reasonably requested.

Person Specification

• Exceptional customer service and communication skills, both written and verbal.
• Strong interpersonal skills for effective communication at all organizational levels.
• Ability to communicate technical information clearly to non-technical colleagues.
• Self-motivated with good time management and the ability to work independently.
• Proactive, customer-centric approach to resolving IT issues under pressure.
• Strong problem-solving, analytical, and creative thinking skills.
• Good judgment and decision-making skills, knowing when to escalate or resolve issues.
• Experience in establishing and following processes, with a focus on continuous improvement.
• Experience supporting teaching and learning environments.
• Teamwork skills for project participation.
• Ability to engage effectively with IT service partners and third parties.
• A valid UK driving license.

Technical Skills

• Windows Server 2012/2016
• Windows 10
• Active Directory
• Office365 and Microsoft Office suites
• LAN & WAN technologies, including VLAN, wireless, DNS, DHCP
• Support for SIMS.net and SOLUS3
• AV equipment and interactive display technology
• Shared printing solutions
• Hardware support and troubleshooting for desktops and servers
• Apple device management and support

Experience

• Experience in a Service Desk environment, supporting 2nd or 3rd line roles.
• Experience in education or a similar sector is preferred.
• ITIL certification is a plus but not essential.

Key Competencies

• Work planning and scheduling
• Time management
• Effective listening and organization
• Training, mentoring, and delegation
• Problem identification and resolution
• Continuous process improvement

Safeguarding Responsibilities

• Adhere to safeguarding policies and procedures.
• Commit to safeguarding and wellbeing of students and colleagues.
• Report safeguarding concerns appropriately.
• Participate in safeguarding training as required.

Remuneration

• Competitive salary circa £28K - £30K plus benefits.
• Contributory pension scheme.
• Private healthcare and life assurance.
• School fee discount.
• Opportunities for professional development.
• 25 days holiday (pro-rata for part-time).

Based between two schools in Milton Keynes. Please send your CV in Word format, including your salary expectations and notice period.