IT Support Technician

Whale Tankers; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading manufacturing company in Solihull is seeking an IT Support Technician to provide support for all computer users. The role involves troubleshooting hardware and software issues, managing IT systems, and working closely with the IT team. Candidates should have experience in technical support and a solid understanding of networking concepts. The company offers competitive benefits including a holiday bonus, medical insurance, and a generous pension scheme.

Benefits

£500 annual holiday bonus

Bonus scheme

Private medical insurance

Competitive pension scheme

25 days holiday

Employee assistance programme

Employee discount scheme

Cycle to work scheme

Free parking

Qualifications

• Experience working within an IT team with troubleshooting hardware and software.
• Solid understanding of networking concepts.
• Experience delivering technical support to non-technical and knowledgeable IT end users.

Responsibilities

• Delivering 1st through to 3rd line level of support to users.
• Managing and supporting hardware and software systems.
• Troubleshooting technical issues efficiently.

Skills

Troubleshooting hardware and software

Networking concepts

Technical support delivery

Job description

Overview

IT Support Technician - needed for our Solihull Site. We are an employee focused business committed to developing people to ensure that we have the best there is as part of our ever expanding team. Are you ready to work for one of the largest manufacturers of liquid waste vacuum tanker and jetting equipment in Europe? Then Join our Whale Family! We are looking for someone who can provide IT support to all computer users within Whale Tankers, log / update helpdesk tickets and work closely with the IT team on infrastructure project work. You will have previous working experience within an IT team along with experience of troubleshooting hardware and software and a solid understanding of networking concepts. You will have worked in a role where you have delivered technical support from non-technical IT end users through to knowledgeable IT end users. A full job description is attached at the end of this page but some of the other responsibilities are:

• Delivering 1st through to 3rd line level of support to users across Whale assisting via telephone, electronically or in person
• Escalate calls to and liaise with third party support providers/suppliers to resolve issues
• Installation and configuration of IT equipment
• Managing and supporting hardware and software systems both onsite and remote
• Troubleshooting technical issues efficiently and effectively
• Supporting wired and wireless networks
• Ensuring software licensing is up to date & maintain the IT asset register
• Working with other IT team members to ensure systems are secure from cyber threats

Hours

This role will be 39.5 hours per week and the hours of work are Monday to Thursday, 7.30am - 4pm and Friday, 7.30am - 3.30pm.

What we offer

If this sounds good to you and you feel you have the relevant skills and experience then apply today because not only will you be joining an expanding, enthusiastic and proactive company where no two days are the same, we also have some wonderful benefits on offer.

• One off £500 per annum holiday bonus when you take 5 days off in one block
• Bonus scheme based on the performance of the company
• Private medical insurance (BUPA)
• Competitive Company Pension Scheme
• Secure employment with a longstanding supportive business with opportunity for advancement
• Annual pay reviews
• 25 days holiday (plus statutory days) per calendar year - 5 days more than the legal requirement
• £500 Referral Scheme
• Death in service for employees
• Employee assistance programme - offering free wellbeing (mental and physical) and financial advice and support which offers access for you and your partner and children under 18 for a Digital GP
• Employee discount scheme including restaurants, holidays, retail vouchers and more
• Cycle to work scheme
• Full training, equipment and PPE provided
• Long service awards
• Free parking

Requirements (Qualifications and Experience)

• Experience working within an IT team with troubleshooting hardware and software
• Solid understanding of networking concepts
• Experience delivering technical support from non-technical IT end users through to knowledgeable IT end users