IT Support Technician

Journey; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global design and innovation studio is seeking an IT Support Technician to provide front-line IT support in a dynamic environment. Responsibilities include managing technical issues, onboarding, and documentation. Candidates should possess a foundational knowledge of operating systems and networking, with excellent interpersonal skills. This in-office position requires travel between studios in London.

Qualifications

• Experience in creative studios is a plus.
• Knowledge of Slack and Google Workspace tools is preferred.

Responsibilities

• Provide front-line IT support for technical issues.
• Manage onboarding and offboarding IT setup.
• Maintain documentation of tasks performed.
• Create user guides and other documentation.

Skills

Basic understanding of MacOS and Windows operating systems

Familiarity with network fundamentals, such as DHCP and DNS

Proficient in Microsoft Office and Google Workspace

Excellent organizational skills

Strong problem-solving skills

Excellent interpersonal and communication skills

Education

A+, CompTIA, or Google IT Support Professional certifications

Job description

As an IT Support Technician, you'll provide front-line IT support to the organization, working on licensing requests, onboarding/offboarding, physical desk setups, general troubleshooting, as well as other tasks in partnership with the rest of the IT team in a fast-moving, dynamic creative environment. The chosen candidate must have excellent interpersonal and communication skills with an overall desire to learn and grow. This is an in-office position that requires travel between the London-based studios, providing support as required.

This in-office role is ideal for someone eager to grow their technical knowledge and be part of a supportive, creative team. If you want to join an environment where learning, problem-solving, and team spirit are valued, we’d love to hear from you!

Main Responsibilities

• Provide Front-Line Support: Be the first point of contact for technical issues, managing troubleshooting efforts and ensuring fast resolution.
• Manage Onboarding & Offboarding: Facilitate seamless IT setup for new hires, freelancers, and contractors and handle offboarding processes.
• Provide in-person technical support and assistance with meeting room hardware, device upgrades, replacements and other in person technical support needs
• Maintain documentation of tasks performed as part of a ticketing process
• Create user guides and other documentation
• Undertake other tasks assigned by the IT leadership team

Outcomes for Success

• Quick Technical Resolutions: All technical requests are resolved promptly, minimizing downtime.
• Efficient Onboarding: New employees are set up with IT tools smoothly and on time.
• Accurate Documentation: User guides and task logs are clear, thorough, and regularly updated.
• Collaborative IT Environment: You actively contribute to a positive and productive team dynamic.
• Adaptability in Support Operations: Off-hours or complex tasks are handled efficiently and effectively.

About You:

Qualifications & Skills

Foundational Knowledge:

• Basic understanding of MacOS and Windows operating systems.
• Familiarity with network fundamentals, such as DHCP and DNS.
• Knowledge of permissions management and administration.
• Proficient in Microsoft Office and Google Workspace.

Preferred Certifications:

A+, CompTIA, or Google IT Support Professional certifications.

Experience:

• Previous experience in creative studios is a plus.
• Knowledge of Slack and Google Workspace tools is preferred.

Soft Skills:

• Excellent organizational, time management, and problem-solving skills.
• Ability to work off-hours or rotating shifts when needed.
• Clear Communicator: You have excellent interpersonal and written communication skills.
• Problem-Solver: You remain calm and logical when troubleshooting technical challenges under pressure.
• Team Player: You thrive in a collaborative environment and enjoy helping colleagues succeed.
• Curious & Adaptable: You're passionate about learning new skills and embracing changing priorities.
• Proactive & Organized: You manage your time efficiently, anticipating potential issues before they arise.

Physical Demands & Working Environment

• Sitting / Standing for extended periods, stooping and kneeling
• Ability to communicate effectively with verbal, visual, and listening skills
• Close visual work on a computer terminal.
• Dexterity of hands and fingers to operate any required equipment and to operate computer keyboard, mouse, and other technical instruments.
• Able to lift and carry heavy equipment, up to 50 pounds/ 23 kilos.- (e.g. switch and server installs)
• Ability to climb ladders and work on raised platforms.
• Ability to comfortably use tools such as screwdrivers and pliers
• Able to participate in written and oral communications

Salary Pay Range

About Journey:

Journey is a global design and innovation studio pioneeringmultidimensional experiences (MDX) that transform how people perceive, engage, and interact with the world. With studios in New York, London, Miami, and Dubai, we blend strategy, design, technology, and narrative to create sensory-rich journeys that ignite emotion and deepen connections between people, brands, and culture.

Journey was formed in 2022 by visionary leaders who refuse to accept limits. United through the acquisitions of award-winning studiosICRAVE ,Squint/Opera ,59 , andVMI Studio ,together, we form something new: a multidimensional design practice with unparalleledexpertise across the physical, immersive, and digital realms.

But we're so much more than a combination of acquisitions; we're a revolutionary framework of layered design capabilities akin to the layers of a technology stack for software companies. Like the best technology stacks, our framework continuously evolves to embrace new capabilities and creative possibilities with the future of the human experience at the forefront. This game-changing framework, theJourney Experience Stack , allows us to design for every touchpoint and create uncommonly cohesive brand universes, drawing on our collective expertise in interior design, lighting design, media design, interactive design, and content creation to deliver industry-first solutions for entertainment, healthcare, retail, hospitality, real estate, and cultural institutions.

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