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IT Support Technician
Latra Limited
London
On-site
GBP 36,000 - 39,000
Full time
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Job summary
An established industry player is seeking IT Support technicians to join their dynamic team. This full-time role involves assisting both in-house teams and external clients with a variety of technical issues. Responsibilities include logging support queries, resolving common network issues, and escalating complex problems to engineers. With a commitment to training and development, this position offers a great opportunity to enhance your skills in a supportive environment. If you are passionate about technology and enjoy helping others, this role could be the perfect fit for you.
Qualifications
- Experience in IT support with a focus on client interaction.
- Ability to resolve common technical issues efficiently.
Responsibilities
- Logging support queries and issuing tickets for resolution.
- Resolving network connectivity issues and access controls.
Skills
Education
Job description
IT Support technicians required to assist in-house team and external clients. Routine duties will include:
- Logging support queries and issuing tickets
- Resolving common issues such as network connectivity and access controls
- Escalating complex issues to engineers
- Providing reports to management for process improvements and system changes
- Uploading files and data to servers
- Ensuring product licenses and agreements are up to date
- Informing management of renewals of contracts
Training and supervision provided. Full-time role. 37.5 hours per week. Company established in 1997 with a portfolio of blue-chip clients.
Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: 9am to 5pm
Salary: £36,000 – £39,000 yearly
Starting time: Immediate start!
About Latra Limited:
London-based company, trading for over 25 years.
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