IT Support Technician

Adecco; Liverpool; On-site; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency is seeking an IT Support Technician in Liverpool. This role requires providing 1st line support for hardware and software issues, managing support tickets, and assisting users both in-office and remotely. The ideal candidate has strong problem-solving skills and previous experience in a similar role. This position offers a salary of £30,000 to £35,000 per annum within a permanent contract.

Qualifications

• Previous experience in a 1st line support or similar IT role.
• Strong problem-solving skills and ability to work independently.
• Excellent communication and customer service skills.

Responsibilities

• Provide 1st line support for hardware, software, and network issues.
• Manage and triage incoming support tickets.
• Resolve straightforward technical issues independently.

Skills

Problem-solving skills

Excellent communication

Customer service skills

Ability to work independently

Tools

Ticketing systems

Remote support tools

Job description

Do you enjoy working in a fast-paced environment? Have you worked within 1st line support before? Then this role may be for you! Please see the role below and apply if you feel you have the experience!

Job Title: IT Support Technician

Location: Liverpool
Salary: 30-35K per annum, DOE
Contract Type: Permanent
Hours: Monday to Friday

About the Role:

Our client is seeking a proactive and tech-savvy IT Support Technician to join their team. This is a fantastic opportunity for someone looking to grow within a supportive and dynamic environment.

You'll be the first point of contact for IT-related issues, providing essential support to staff both in-office and remotely. The role is initially temporary, with strong potential to become permanent depending on performance and business needs.

Key Responsibilities:

• Provide 1st line support for hardware, software, and network issues.
• Manage and triage incoming support tickets via the help desk system.
• Resolve straightforward technical issues independently.
• Escalate complex problems to 2nd line support or software development teams.
• Liaise with other departments for cross-functional support when needed.
• Support users working remotely across multiple offices.
• Assist with laptop repairs and basic troubleshooting.
• Maintain accurate records of support requests and resolutions.

Requirements:

• Previous experience in a 1st line support or similar IT role.
• Strong problem-solving skills and ability to work independently.
• Excellent communication and customer service skills.
• Familiarity with ticketing systems and remote support tools.
• Ability to work in a fast-paced environment and manage multiple tasks.

Apply now!

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Adecco aim to respond to all applicants, however due to the large volume of applications we receive this may not always be possible. Should you not receive a response within five working days please accept this as notification that you have not been short-listed on this occasion.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.