IT Support Technician

Fox Information Technology Limited; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading IT solutions provider in Liverpool seeks an IT Support Technician to be the first point of contact for technical support. This role involves troubleshooting hardware and software issues, providing remote and on-site support, and maintaining IT systems. Candidates should have proven experience in IT support and strong knowledge of Windows OS and Microsoft 365. The position offers a competitive salary, pension contribution, and opportunities for career progression.

Benefits

Competitive salary based on experience

Company pension contribution

Private medical insurance

Ongoing training and professional development

Qualifications

• Proven experience in an IT support role.
• Strong knowledge of Windows OS and Microsoft 365.
• Ability to work independently and as part of a team.

Responsibilities

• Provide 1st and 2nd line technical support to end users.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain IT equipment and systems.
• Maintain accurate documentation of support requests and resolutions.
• Assist with IT infrastructure upgrades and deployments.

Skills

Windows OS

Microsoft 365

Networking fundamentals

Problem-solving

Communication Skills

Education

Relevant IT certifications (e.g., CompTIA A+, Microsoft, Cisco)

Job description

IT Support Technician

Location: Speke, Liverpool | Full-Time | Permanent

Competitive Salary + Pension + Private Medical Insurance

About Us

At Fox Information Technology Ltd, we’re passionate about delivering reliable, forward-thinking IT solutions to our clients. As we continue to grow, we’re looking for a proactive and customer-focused IT Support Technician to join our team and help us maintain our reputation for excellence.

The Role

As an IT Support Technician, you’ll be the first point of contact for technical support queries, ensuring smooth day-to-day operations for our clients and internal systems. You’ll troubleshoot hardware and software issues, provide remote and on-site support, and contribute to ongoing IT projects.

Key Responsibilities

·Provide 1st and 2nd line technical support to end users

·Diagnose and resolve hardware, software, and network issues

·Install, configure, and maintain IT equipment and systems

·Maintain accurate documentation of support requests and resolutions

·Assist with IT infrastructure upgrades and deployments

·Ensure security and data protection protocols are followed

What We’re Looking For

·Proven experience in an IT support role

·Strong knowledge of Windows OS, Microsoft 365, and networking fundamentals

·Excellent problem-solving and communication skills

·Ability to work independently and as part of a team

·Relevant IT certifications (e.g., CompTIA A+, Microsoft, Cisco) are a plus

What We Offer

·Competitive salary based on experience

·Company pension contribution

·Private medical insurance

·Ongoing training and professional development

·Friendly, supportive team environment

·Opportunities for career progression