IT Support Technician

Essential Employment; Lewes; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading employment agency is seeking an IT Support Technician in Lewes. The role involves providing technical support, troubleshooting issues, and maintaining IT equipment. Candidates should possess excellent communication skills and experience in technical support. This is a full-time temporary position paying £15.59 per hour.

Qualifications

• Experience in providing first and second-line support.
• Ability to troubleshoot hardware and software issues.
• Excellent communication skills.

Responsibilities

• Provide first and second-line technical support via phone, email, and in person.
• Log, manage, and resolve incidents and service requests using the Service Desk system.
• Troubleshoot hardware and software issues across various devices.
• Install, configure, and maintain IT equipment.
• Escalate complex issues when necessary.
• Maintain documentation of support activities.

Skills

Technical support

Customer service

Troubleshooting

Documentation

Job description

IT Support Technician needed in Lewes Paying £15.59 per hr ref 6732

Full time hours n a temporarybasis

Key Responsibilities

• Provide first and second-line technical support via phone, email, and in person.
• Log, manage, and resolve incidents and service requests using the Service Desk system.
• Troubleshoot hardware and software issues across desktops, laptops, mobile devices, and peripherals.
• Install, configure, and maintain IT equipment and applications.
• Escalate complex issues to senior technicians or third-line support when necessary.
• Maintain accurate documentation of support activities and solutions.
• Deliver excellent customer service and communicate effectively with users of all technical levels.
• Support onboarding and offboarding processes, including account setup and equipment provisioning.
• Assist with system updates, backups, and routine maintenance tasks.

If you are interested in the role, please email your CV [e-mail] the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared