IT Support Technician

The Ascentis Group; Lancaster; On-site; GBP 24,000 - 29,000; Full time

Job summary

The Ascentis Group is seeking an IT Support professional in Lancaster to provide high-quality assistance to customers and manage IT service requests. This permanent, full-time role offers flexible working options and a competitive salary, alongside a range of benefits including generous annual leave and training opportunities. Join a leading educational charity and make a significant impact within a supportive team.

Benefits

25 days annual leave plus public holidays

Birthday day off

Access to flexible working arrangements

Discounted gym membership

Cycle to Work Scheme

Qualifications

• Experience and understanding of providing effective customer service.
• Understanding and experience in IT structure and database operations.

Responsibilities

• Provide first class support to internal and external customers.
• Manage support incidents and service requests.
• Assist in the delivery of IT Project work.

Skills

Customer service

Understanding of SQL

Advanced Excel

Attention to detail

Job description

Starting Salary: £24,400 per annum

Job Type: Permanent

Working pattern: 35 hours per week. Monday-Thursday in our Head Office in Lancaster, work from home on Fridays (flexible working options will be considered)

In this role you will:

• Provide first class support to internal and external customers and stakeholders, managing support incidents and service requests to service level targets
• Provide support for the Ascentis systems and infrastructure for internal staff and our customers
• 1st line desktop support, including system builds, telephone queries, password resets and other similar service requests
• Be responsible for assisting in the delivery of IT Project work, such as system upgrades, testing, documentation and general changes.

The full Job Description can be found by clicking here.

So, what are you waiting for?

If you like the sound of the role and the organisation, and you think the below attributes describe you well, then we would love to hear from you.

• Commitment to high standard of customer service with a focus on detail
• Positive attitude to change, development and quality
• Experience and understanding of providing effective customer service
• Understanding and experience in the structure, application and operation of IT with a focus on database operations
• Understanding of SQL, advanced Excel and Report Builder

If you have the following attributes, then we’d be even more impressed:

• Understanding and experience of Awarding Organisation activities
• Experience of working in an application team

Further information

Closing date: 13 July 2025

Interviews will be held: Week commencing 14 July 2025, date TBC

If you have any questions or would like to discuss this opportunity further, please contact David Coyles, IT Operations Manager at [e-mail].

We reserve the right to close the job vacancy early if we find an appointable candidate or receive a high volume of applicants.

This job may meet the eligibility requirements to qualify for visa sponsorship.

About us

We are proud to be one of the UK’s leading educational charity groups, encompassing an awarding organisation, a provider of dyslexia intervention software and an online training organisation. Our enthusiastic people bring genuine passion and natural energy to everything that they do and through their infectious energy they transform the lives of thousands of people each year through the power of education. It has never been a more exciting time to join The Ascentis Group as we continue our journey of growth across the UK and overseas.

We are market leading in the education sector and the specialist areas we operate within, maintaining the #1 provision for ESOL (English for Speakers of Other Languages) and Access in the UK. We are based in Lancaster but have a national reach and hold top positions in all areas we operate within and have a dominant market share in London. We recently won two awards at the FAB 2024 Awards - Innovation of the Year and Awarding Organisation of the Year.

The Ascentis Group is made up of brilliant people, unique in terms of background, personality, characteristics, experience and skill. We value our people for the differences they bring to the table and believe this diversity is powerful. We are an equal opportunities employer, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

To find out what our employees have to say about working at Ascentis watch the video foundhere.

Benefits

• 25 days annual leave plus 8 public holidays, birthday day off, closure days gifted during the Christmas period, increased annual leave with long service and an Annual Leave Purchase Scheme (up to a maximum of 43 days)
• Competitive pension benefits, including a salary sacrifice scheme
• Access to Informal Flexibility, allowing you to flex your working times and location where viable
• Incremental service benefits as a family-friendly employer, including enhanced Maternity, Neonatal, Paternity, Shared Parental, Adoption Leave and Pay, Sick Pay, Life Insurance, and Paid Compassionate Leave
• Access to state-of-the-art office and break facilities, such as bean-to-cup coffee machine, vending machine, pool table, Xbox, outdoor seating, dressing room (with access to hair dryers, straighteners, airers, shower facilities), Harry Potter reading room, employee library and more
• Free parking, paid electricity charging points, locked bike storage shed
• Tailored learning and development opportunities
• Cycle to Work Scheme
• Home and Tech Scheme
• Discounted gym membership at 3-1-5 Health Club
• 24-hour employee helpline and a proactive focus on wellbeing
• Reward and recognition scheme, regular team building and communication activities

Do you like the sound of Ascentis, but think your skills might suit another role?

We also have other vacancies available. Take a look at our website for more! www.ascentis.co.uk/jobs