IT Support Technician

Nextech Group Limited; Huntingdon; On-site; GBP 20,000 - 30,000; Full time

Job summary

A technology solutions provider in Huntingdon seeks an IT Support Technician to join their team. You'll be the first point of contact for IT issues, providing both 1st and some 2nd Line support. Ideal candidates have over a year of experience in a similar role, and strong troubleshooting skills. The position offers opportunities for training and career development in a supportive team environment.

Benefits

Competitive salary

Opportunities for training

On-site parking

Qualifications

• 1+ years of experience in a 1st Line IT Support role.
• Strong troubleshooting abilities for common hardware and software issues.
• Ability to work independently with a customer-focused mindset.

Responsibilities

• Act as the first point of contact for IT issues.
• Troubleshoot hardware and software problems.
• Log and manage IT support tickets.

Skills

Troubleshooting skills for Windows OS

Excellent communication skills

Methodical problem-solving

Customer service orientation

Education

CompTIA A+ or ITIL certifications

Tools

Active Directory

Microsoft 365

Job description

IT Support Technician
On-site - Huntingdon
Full-time | Permanent
UK Driving License Preferred

Are you passionate about technology and enjoy helping people resolve technical issues? We're looking for a proactive and customer-focused IT Support Technician to join our clients growing team.

In this on-site role, you'll be the first point of contact for all IT-related queries, providing efficient and friendly 1st Line support to end users. You'll also have the opportunity to get hands-on with 2nd Line issues, making this an excellent role for someone looking to broaden their technical experience and grow within the IT field.

Key Responsibilities:

• Act as the first point of contact for users via phone, email, and in person
• Troubleshoot and resolve a wide range of hardware, software, and network issues
• Log, manage, and track support tickets through our helpdesk system
• Escalate more complex issues to 2nd Line support when required
• Set up and configure new laptops, desktops, mobile devices, and user accounts
• Support office equipment such as printers, scanners, and VoIP phones
• Assist with system updates, patches, and IT asset management
• Maintain accurate documentation of processes and procedures

What We're Looking For:

• Previous experience in a 1st Line IT Support role (minimum 1 year preferred)
• Strong troubleshooting skills for Windows OS, Microsoft 365, and common hardware
• Excellent communication and interpersonal skills
• A logical, methodical approach to problem-solving
• Willingness to learn and take on new challenges, including some 2nd Line tasks
• Ability to work independently on-site and collaborate with remote IT team members

Desirable Skills:

• Exposure to Active Directory, Azure, or basic networking
• Experience supporting cloud-based systems and remote users
• IT qualifications such as CompTIA A+, ITIL, or Microsoft certifications (a plus)

What We Offer:

• A supportive and collaborative team environment
• Opportunities for training and career development
• Competitive salary (dependent on experience)
• On-site parking and facilities at our Cambridge HQ

If you are on the lookout for a new role or feeling stagnated then this could be the next opportunity for you! Apply now with your CV and let's arrange a call.