IT Support Technician

Strode Park Foundation; Herne Bay; Hybrid; GBP 21,000; Part time

Job summary

A charity in Herne Bay is seeking a part-time IT Support Technician to provide exceptional support across multiple sites. The ideal candidate will possess strong technical skills and problem-solving abilities, ensuring smooth operations for staff and service users. Responsibilities include user creation, support issues on various software, and assisting with device setup while occasionally working anti-social hours. This role offers rewarding opportunities in an inclusive and diverse environment.

Qualifications

• Previous relevant experience of Level 1 and 2 support.
• Flexibility to work anti-social hours as needed.
• Driving licence to travel across service sites.

Responsibilities

• Create new users in Microsoft Windows Server Active Directory and Office 365.
• Respond to support calls on MS Windows 10 and Office 365.
• Set up laptops, PCs, and mobile devices as needed.

Skills

Problem Solving

Technical Support

Communication

Education

GCSE Grades A-C in Maths and English

IT Level 3 Qualification or Apprenticeship

Tools

Microsoft Windows Server

Office 365

Job description

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Are you tech-savvy with a passion for delivering outstanding IT support to service users? Do you have knowledge of computer hardware and software and love problem solving?

If so, we’d love to hear from you! Strode Park Foundation (SPF) is now recruiting for a part-time IT Support Technician on a permanent basis, working 28 hours per week, across our 5 sites. As SPF is a 24/7 operation, when IT support is needed, it can mean working anti-social hours from time to time.

This salary offered for this role is £20,584.80 per annum (based on 28 hrs pw).

As IT Support Technician, you will:

• Create new users in Microsoft Windows Server Active Directory and Office 365
• Respond to general support calls on MS Windows 10, Office 365, MS Teams, and any additional software used by SPF
• Set up laptops, PCs and mobile devices as needed
• Assist SPF's service users with setting up and troubleshooting electronic devices
• Ensure all digital security and safety of all service users, systems and data
• Assist the Senior IT Support Technician with any project work

As a Strode Park Foundation colleague, you will get comprehensive support from day one, and will receive training and development opportunities to develop your skills.

This role is based at Strode Park House (part of Strode Park Foundation) but will go to our other sites in Canterbury, Faversham and Rainham as required. Strode Park Houseis a 19th Century Victorian Manor House set in 14 acres of beautiful grounds in the picturesque village of Herne, Kent.

Strode Park Foundation, established in 1946, is an independent charity working to provide high quality services to meet the changing and individual needs of young people and adults with disabilities. We believe in independence, well-being and choice, and promote these ideals throughout our care services, enabling people to live life the way they choose. For further information about us, please visit:

Our ideal IT Support Technician will have:

• Previous relevant experience of Level 1 and 2 support in a service desk type role (or IT support role), or IT Level 3 qualification or apprenticeship.
• Grades A-C (9-4) in GCSE maths and English language (or Functional Skills Level 2 or A-levels)
• The ability to work effectively and prioritise own workload.
• A driving licence in order to travel and work across all the Foundation's services.
• Flexibility to occasionally work anti-social hours due to the requirement to share out-of-hours cover with the Senior Support Technician.

Although not essential, knowledge of WatchGuard routers and Samsung Knox would be an advantage.

Creating an Inclusive Environment

Strode Park Foundation (“Strode Park”) is fully committed to encouraging equality, diversity and inclusion among our workforce and the elimination of unlawful and unfair discrimination. Strode Park values the differences that a diverse workforce brings to our organisation.

Our aim is for our workforce to be truly representative of all sections of society and our service users, and for each employee to feel respected and able to give their best.

Strode Park will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation. It will not discriminate because of any other irrelevant factor and will build a culture that values meritocracy, openness, fairness and transparency.