IT Support Technician

Barnett Waddingham; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading firm in Glasgow seeks an IT Support Technician to enhance their IT services. This role focuses on providing top-notch support, managing escalations, and maintaining systems, making it ideal for those ready to develop their careers in IT. Generous benefits, professional development opportunities, and a supportive work environment await you.

Benefits

Competitive discretionary annual bonus and salary review

Generous pension scheme (8% contribution)

Funded training and professional development

Private medical cover and life assurance

Up to 30 days holiday per year

Sports Allowance for gym/sports membership

Qualifications

• ITILv4 Foundation Certified or familiarity with ITIL practices preferred.
• Relevant certifications such as CompTIA A+ and Microsoft Azure Fundamentals highly desirable.
• Experience in a similar role.

Responsibilities

• Provide 1st and 2nd line technical support to end-users.
• Manage personal and team workload for support issues.
• Log, track, and manage incidents and service requests.

Skills

Communication

Technical Troubleshooting

Customer Service

Education

Minimum of 5 GCSEs in grades 9 to 5 (A* to C) including English and Maths

Tools

Azure

Ticketing System

Job description

Description

The IT Support Team is responsible for supporting and developing the Firm’s systems. The systems are Microsoft Windows Server 2016/2019/2022 based with Windows 10/11 workstations running Microsoft Office 365 Applications.

We have an exciting opportunity for an IT Support Technician to join the team in our Glasgow city centre office. This role will be office-based and is NOT offered on a hybrid basis.

A Snapshot Of Your Day

• Working closely with other IT team members and departments to ensure seamless IT operations and support.
• Managing personal and team workload and set priorities for support issues.
• Working on multiple projects concurrently.
• Managing escalations from within the IT support team and any other reasonable task as advised from time to time.
• Escalating IT issues where necessary to the IT Operations Team, IT Database Engineering and Software Development Teams.
• Logging, tracking and managing incidents and service requests using a ticketing system, ensuring timely resolution in line with SLAs.
• Performing routine maintenance and updates on IT/Video conferencing systems, including servers, networks, and workstations.
• Managing cloud platforms such as Azure.
• Creating and maintaining comprehensive documentation for IT processes, procedures and troubleshooting guides.
• Assisting in IT projects, including system upgrades, migrations, and new technology implementations.
• Provide 1st and 2nd line technical support to end-users, resolving hardware and software issues via phone, ticketing system and in-person
  
  

We Would Love To Hear From If You Have

• Previous experience in a similar role
• Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
• Demonstrate ability to troubleshoot and resolve technical issues efficiently.
• ITILv4 Foundation Certified or familiarity with ITIL practices and principles is advantageous.
• Relevant certifications such as CompTIA A+, Microsoft Azure Fundamentals, Microsoft 365 Fundamentals, or similar are highly desirable.
• A clear grasp of current IT developments and their importance in a business environment. You must also be able to represent the Firm to its clients, as some projects will be client-facing.
• A commitment to ongoing professional development and staying current with emerging technologies and industry trends.
• A minimum of 5 GCSEs in grades 9 to 5 (A* to C),or equivalent including English and Maths
  
  

What’s In It For You

• Competitive discretionary annual bonus and salary review
• Generous pension scheme (we contribute 8%)
• Funded training and professional development
• Core benefits including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading
• A comprehensive range of voluntary benefits to suit you including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts
  
  

Accessibility

We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here

Not quite the right opportunity for you this time?

For more about us and other Careers at BW, please click here

Follow Barnett Waddingham on LinkedIn

We kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out. All enquiries should be directed [e-mail].