IT Support Technician

Digital Waffle; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job description

The Role:
We are working with a fast-growing, cutting-edge professional services company who are looking for a Technical Customer Support Technician. This is not just another support role - it's a chance to play a pivotal part in shaping the future of a dynamic organisation while advancing your own career in a collaborative environment.

Company Benefits:

• Paid Training & Individual Personal Development Plans
• Salary plus Commission/Bonus Schemes
• Sick Pay & Holiday Pay
• Staff Referral Scheme
• Personal Trainer
• Flexible Working Arrangement
• Incentives, Rewards & Social Events
• Staff Parties & Fundraiser
• Life Assurance with MetLife
• Employee Assistance Programme (for you & your family)
• Medicash Health Cash Plan

Key Responsibilities:

• Delivering high-quality resolutions to technical issues raised by end users. With comprehensive training and accreditation in the supported technologies, you'll play a key role in providing an excellent customer experience.
• Provide technical support via phone and a dedicated support portal.
• Diagnose and resolve technical issues related to end-user devices and server environments.
• Monitor customer infrastructure environments.
• Document and track support requests in the ticketing system.
• Offer guidance and training to end users.
• Escalate unresolved issues to engineering teams or vendors.
• Follow established support policies and procedures.
• Participate in projects and company initiatives as required.

Technical Requirements:

• 2+ years of experience in technical support
• Experience supporting Azure infrastructure (training and certifications provided)
• Understanding of networking components, including identity management, DNS, DHCP, and security management
• Strong communication skills to clearly assist clients and troubleshoot issues

If you're looking for a role where you can grow, innovate, and be part of a supportive team, apply now!