IT Support Technician

Kiota Recruitment; England; On-site; GBP 30,000 - 35,000; Full time

Job summary

A well-established Engineering and hire business is seeking an IT Support Technician in Chandlers Ford. The successful candidate will provide first and second line support, troubleshoot hardware and software issues, and maintain IT systems. The role requires strong experience in IT support, knowledge of Microsoft applications, and a full UK driving licence. Competitive salary of £30,000 - £35,000 with benefits. Great opportunity to join a supportive team and make a real impact.

Benefits

Bonus

Benefits

Qualifications

• Proven experience in IT support in a fast-paced business environment.
• Strong knowledge of Microsoft Windows and Microsoft 365.
• Understanding of networks and cybersecurity practices.
• Confident problem-solver with attention to detail.
• Able to explain technical issues to non-technical colleagues.
• Full UK driving licence with flexibility to travel.

Responsibilities

• Provide helpdesk support across software, hardware, and networks.
• Troubleshoot local and wide area networks and Wi-Fi.
• Install and configure IT equipment including laptops and desktops.
• Deploy and maintain Microsoft 365 applications.
• Ensure accurate records of IT assets are kept up to date.
• Support IT processes and user training.

Skills

IT support experience

Microsoft Windows knowledge

Microsoft 365 proficiency

Networking understanding

Problem-solving skills

Education

A Level in ICT

Degree in IT (desirable)

ITIL foundation qualification

Job description

Overview

We are working with a well-established Engineering and hire business seeking an IT Support Technician to strengthen their in-house IT team.

The IT Support Technician will provide first and second line support, helping staff with everything from day-to-day IT queries to the deployment of new systems.

The role covers troubleshooting hardware and software, managing mobile devices, maintaining network connections, and supporting business-critical applications.

Responsibilities

• Provide helpdesk support across software, hardware, mobile devices, and cybersecurity
• Troubleshoot local and wide area networks, Wi-Fi access, and branch connections, escalating when needed
• Set up, install, and configure IT equipment including laptops, desktops, phones, and tablets
• Deploy and maintain Microsoft 365 applications and Windows-based systems
• Ensure accurate records of IT assets, stock levels, and user assignments are kept up to date
• Support and document IT processes, procedures, and troubleshooting guides
• Assist with IT projects and new system rollouts
• Provide user training and ensure all work aligns with H&S and cybersecurity best practice

Qualifications

• Proven experience in IT support, ideally in a fast-paced business environment
• Strong knowledge of Microsoft Windows and Microsoft 365
• Understanding of networks, Wi-Fi, and general cybersecurity practices
• Confident problem-solver with excellent attention to detail
• Able to explain technical issues clearly to non-technical colleagues
• A Level (or equivalent) in ICT; a degree in IT is desirable but not essential
• ITIL foundation qualification (or working knowledge)
• Full UK driving licence with flexibility to travel to branch sites

Summary

Position: IT Support Technician

Location: Chandlers Ford

Type: Permanent, full-time

Salary: £30,000 - £35,000 Including Bonus + Benefits

Start: Notice dependent

If you are an IT Support/ Helpdesk Technician looking for a varied role where you'll work across systems, networks, and projects, this is a great chance to join a supportive in-house team and make a real impact.

Apply now or contact the Kiota team for more details.