IT Support Technician

Watson Communications; England; On-site; GBP 25,000 - 35,000; Full time

Job description

IT Support Technician required to work in Thatcham, as this is a very rural area, you will need to have your own transport.

This opportunity is working Monday to Friday onsite 5 days a week.

Please note my client will not be able to sponsor you if you do need sponsoring. This includes Tier 4 Post Study Visa's and Tier 2 General Visa's too as after expiry date you will need sponsoring.

Job Responsibilities

1. Take responsibility for the smooth running of all desktops, laptops, tablets, smart devices, operating systems and applications, Internet cafés and other client facing areas.
2. Monitor the IT service desk in support of all client's areas.
3. Act as a point of escalation to troubleshoot and resolve issues as required.
4. Create and maintain standard operating procedures, developing new procedures as required and ensure adherence.
5. Provide support for all IT related projects and you will be required to work 1 Saturday in 3 and then 1 in 4 weekends - 9-1pm.

Skills Required

1. 2+ years proven Service Desk Support environment.
2. Typically at least 2 years of technical delivery and support experience, in roles that require involvement and understanding of ITIL based service delivery.
3. Knowledge of: Windows desktop administration, Microsoft Office suite, LAN/WAN maintenance, audio visual solutions and IT security.
4. Familiar with remote assistance using prescribed tools such as TeamViewer and Teams.

Please send in your CV if you would like to know more and you live near to Thatcham. This is a very stable, solid permanent position with good benefits.