IT Support Technician

SMT GB; Duxford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A technology company in Duxford is seeking a proactive IT Support Technician to provide deskside and remote support. The role involves managing support tickets, setting up IT equipment, and administering server systems. Ideal candidates have a solid understanding of computer hardware, experience with Office 365, and strong communication skills. This position offers a competitive salary and a range of benefits including a health cash plan and enhanced sick pay.

Benefits

Health Cash Plan

Free Physio Access

24/7 GP Service

Enhanced Sick Pay

Family Leave

Retirement Support

Pension matching

Car Leasing

Cycle to Work

Discounts Platform

Qualifications

• Solid understanding of computer hardware and operating systems.
• Experience with Office 365.
• Basic knowledge of LAN/WAN/WLAN network architecture.
• Strong communication skills.
• Logical thinking and problem-solving ability.
• Good time and priority management skills.
• Positive and helpful attitude.

Responsibilities

• Monitor and respond to support tickets and calls.
• Provide deskside and remote IT support.
• Set up IT equipment including laptops and peripherals.
• Support applications for the service fleet.
• Administer Active Directory and servers.

Skills

Understanding of computer hardware and operating systems

Experience with Office 365

Knowledge of LAN/WAN/WLAN architecture

Strong communication skills

Problem-solving ability

Job description

We're looking for a proactive and people-focused IT Support Technician to join our SMT GB TEC team. This is a hands-on role where you'll play a key part in keeping our systems, networks, and people running smoothly every day.

From providing deskside and remote support, to setting up laptops and smartphones, through to helping maintain servers and working with our outsourced partners—you'll be right at the heart of keeping SMT connected and effective. If you enjoy problem-solving, learning new technologies, and making a real impact on colleagues' day-to-day work, we'd love to hear from you.

This role is based from our Duxford Head Office 5 days per week.

What you'll be doing:

• Monitor and respond to support tickets and calls, logging issues and resolutions in the system.
• Provide deskside and remote IT support across the end-user environment and operating systems.
• Set up and deliver IT equipment including laptops, desktops, tablets, smartphones, and peripherals.
• Support applications used across our engineer and service fleet.
• Work closely with the TEC team and external partners to resolve issues and maintain effective cross-system management.
• Administer Active Directory (AD) locally and provide support for SMT GB-owned servers.
• Liaise with suppliers and help coordinate third-party support.
• Maintain clear operational and procedural documentation.

Requirements

What you'll bring:

• A solid understanding of computer hardware and operating systems (desktop and mobile).
• Experience with Office 365.
• Basic knowledge of LAN/WAN/WLAN network architecture.
• Strong communication skills—clear, approachable, and professional.
• Logical thinking and problem-solving ability, with great attention to detail.
• Good time and priority management skills, with the ability to work under pressure.
• A positive, helpful attitude and a willingness to learn new systems and technologies.
• Full UK driving licence.

It's a bonus if you also have:

• Previous IT support experience in a similar role.
• Exposure to server administration or supplier coordination.

Benefits

What's in it for you?

Alongside a competitive salary, we offer you a host of fantastic benefits!

Taking Care of You

• Health Cash Plan - Claim money back on prescriptions (including HRT), glasses, dentists appointments, physio and more. We cover your basic plan, with the option to upgrade.
• Free Physio Access - Speak to a physio by phone or video.
• 24/7 GP Service - Private GP access anytime.
• Additional Health & Wellbeing Support and benefits.

Life Outside of Work

• Enhanced Sick Pay - Extra support when you're unwell, meaning you can rest a little easier while you recover.
• Family Leave - Enhanced maternity, paternity, and adoption leave.
• IVF Support - Paid time off for treatment and appointments.
• Retirement Support - Enjoy bonuses and phasedown days when it's time to retire.

Financial Extras

• Pension - We match your contributions up to 5%.
• Car Leasing - Salary sacrifice schemes through Tusker or Octopus.
• Cycle to Work - Save on a new bike and accessories.
• Discounts Platform - Save on groceries, holidays, shopping, and more.

Feeling Part of the Team

You'll also have access to a range of team-focused benefits, including a refer-a-friend bonus, long service awards starting at three years, a paid volunteering day each year, Christmas shutdown as part of your holiday allowance, and opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards.